Housing Officer

Langley Trust; Rochester; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension scheme, matched up to 8%

Health Cash Plan including discounts

Life Assurance up to 3x salary

Flexible benefits package

Job summary

Langley Trust in Rochester seeks a compassionate Housing Officer to support tenants with complex needs, including ex-offenders and those at risk of homelessness. This permanent, part-time role is 20 hours per week with a salary of £13,649 per year.

You will manage referrals, advise on welfare and tenancy rights, and ensure safety and compliance across properties while maintaining records in QLx. DBS check is required and a rewarding rewards package is offered.

Qualifications

• Compassionate and motivated to support vulnerable people, including ex-offenders and housing issues.
• Excellent communication and relationship-building skills; maintain confidentiality and liaise with clients and partner agencies.
• Resilient, adaptable, and organised; manage risk, respond to changing priorities, use IT systems well, and commit to training.

Responsibilities

• Manage referrals and lettings to support occupancy targets; conduct eligibility and risk assessments with partner agencies.
• Advise tenants on welfare, housing benefits, tenancy rights, and rent arrears; aid sustainment of tenancies.
• Ensure properties are safe, habitable, and compliant; arrange adaptations, repairs and equipment as needed.
• Maintain accurate tenant and health & safety records in QLx; handle feedback and reports; liaise with landlords and public bodies.

Skills

Compassionate

Communication

Relationship-building

Organised

Tools

QLx

Job description

Help people secure, sustain and move forward in safe, stable housing.

At Langley, we believe that a safe and secure home is the foundation for lasting change. We are looking for a compassionate and proactive Housing Officer to join our dedicated team in Rochester, supporting individuals with complex needs, including people with offences and those at risk of homelessness. In this rewarding role, you will work closely with tenants, partner agencies and local services to help people maintain their tenancies, maximise their independence and build brighter futures.

This is a permanent, part-time position working 20 hours per week. The successful candidate will receive a competitive salary of £13,649 per annum, recognising the value and impact of your work.

Rewards Package

• Up to 30 days annual leave ( after 2 years service) plus Bank Holidays (pro rata’d)
• Pension scheme, matched up to 8%
• Funded Health Cash Plan including discounts portal
• Life Assurance up to 3 times your salary
• Flexible benefits package that can be tailored to meet your individual needs. Such as cycle to work scheme and holiday trading.
• Access to private holiday home getaway in Torquay
• Wellbeing Support – our Employee Assistance Programme including free counselling and legal advice and free online GP service available 24/7
• Menopause support
• Enhanced Maternity Pay
• Access to Blue Light Card discounts

About the Role

• Manage referrals and lettings to support agreed occupancy targets, carrying out detailed eligibility and risk assessments and working with police, probation, local authority housing teams and other partners where required.
• Provide tenants with clear advice on welfare and housing benefits, tenancy rights and responsibilities, rent arrears and move-on options, working with advocacy agencies to maximise income, sustain tenancies and prevent eviction.
• Ensure properties in the allocated portfolio are safe, habitable, fully equipped and compliant with Trust policies, tenancy agreements, stakeholder contracts and health and safety requirements, arranging aids, adaptations, repairs and equipment where needed.
• Maintain accurate tenant, housing management and health and safety records on QLx; consult tenants, manage housing-related feedback and complaints, brief colleagues, prepare reports and maintain effective relationships with landlords, statutory agencies and local partners.

About You

• Compassionate and motivated to support vulnerable and disadvantaged people, with a strong understanding of the challenges faced by ex-offenders and those experiencing housing issues.
• Excellent communication and relationship-building skills, with the ability to work professionally, maintain confidentiality, and liaise effectively with clients and partner agencies.
• Resilient, adaptable, and organised, able to manage risk, respond to changing priorities, use IT systems effectively, and commit to ongoing training and development.

We reserve the right to close earlier if we receive sufficient applicants.

A satisfactory Enhanced DBS with adult barred list check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.

This role is eligible for consideration under the Employee Referral Scheme. For further information around the referring principals and scope, please consult the Employee Referral Scheme Guide.