Housing & Support Officer — Frontline Care & Safety

YMCA West London; Walthamstow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free gym access

Retail discounts

Well-being counselling

Work across outer London sites

Career development programmes

Family-friendly policies

Life Assurance

Job summary

YMCA St Paul’s Group in London (Walthamstow) is seeking a housing and support advisor to deliver exceptional customer service to residents and visitors. You will be the first point of contact, handling calls, guiding inquiries, and supporting reception duties, health and safety, first aid and fire marshal responsibilities. Join a friendly team and play a key part in welcoming residents while upholding the YMCA ethos.

Responsibilities

• Reception duties, handling calls and mail
• First aid and fire marshal responsibilities
• Health & safety duties and wellbeing checks
• Welcoming residents and visitors, providing information and guidance
• Collaborative teamwork within housing advisors

Job description

YMCA St Paul’s Group in London (Walthamstow) is seeking a housing and support advisor to deliver exceptional customer service to residents and visitors. You will be the first point of contact, handling calls, guiding inquiries, and supporting reception duties, health and safety, first aid and fire marshal responsibilities. Join a friendly team and play a key part in welcoming residents while upholding the YMCA ethos.