Resident Services & Safety Coordinator

YMCA St. Paul's Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free gym access

Retail discounts

Well-being services

Flexible locations

Career development

Maternity pay

Job summary

YMCA St Paul’s Group is seeking a front-desk receptionist to deliver excellent customer service to residents and visitors within our London housing and support services. You will handle calls, inquiries, payments, and basic administrative tasks while upholding safety and wellbeing standards.

As a first point of contact, you will support health and safety routines, assist with wellbeing initiatives, and contribute to a welcoming, inclusive community across our sites in outer London locations.

Qualifications

• Excellent front-line customer service skills.
• Willingness to be first aider and fire marshal.
• Ability to work with residents and visitors in a community housing setting.

Responsibilities

• Provide front-of-house support and information to residents and visitors.
• Manage telephone services, mail, repairs, and payment processing.
• Support health and safety routines and access control.
• Welcome new residents and engage with residents’ support networks.
• Deliver consistent, high-quality service and materials to residents and guests.

Skills

Customer service

First aid

Fire marshal

Health & safety

Reception duties

Job description

YMCA St Paul’s Group is seeking a front-desk receptionist to deliver excellent customer service to residents and visitors within our London housing and support services. You will handle calls, inquiries, payments, and basic administrative tasks while upholding safety and wellbeing standards.

As a first point of contact, you will support health and safety routines, assist with wellbeing initiatives, and contribute to a welcoming, inclusive community across our sites in outer London locations.