Housing Support Officer

Allscreens Nationwide Ltd; Stirling; On-site; GBP 17,000 - 22,000; Full time

Job summary

A housing support officer role with Allscreens Nationwide Ltd in Stirling involves assisting vulnerable tenants to sustain tenancies and improve independent living. You will work closely with tenants and partners to provide high-quality housing support, empower service users, and maintain stable accommodation.

This is a varied position where no two days are the same. Applicants should have experience in housing support and knowledge of housing legislation, with strong communication and ability

Qualifications

• Experience in housing support, homelessness, or tenancy sustainment.
• Knowledge of housing legislation and support services.
• Experience with vulnerable individuals and complex needs.
• Excellent communication and relationship-building skills.
• Able to manage a caseload and prioritise competing demands.
• Confident working independently and in a team.
• PVG clearance is required.

Responsibilities

• Provide person-centred housing support to tenants with diverse needs.
• Assist tenants in developing independent living skills and sustaining tenancies.
• Support budgeting, benefits and access to services.
• Conduct regular visits, assessments and support reviews.
• Liaise with internal teams and external agencies.
• Maintain accurate case records and support plans.
• Identify and manage tenancy risks and make referrals.

Skills

Housing support

Communication

Caseload management

Teamwork

PVG clearance

Tools

Case management software

Job description

An exciting opportunity has arisen for an experienced Housing Support Officer to join a busy housing team supporting vulnerable individuals and helping them to sustain successful tenancies.

Your new role

You will work closely with tenants and partner agencies to provide high-quality housing support, empowering service users to live independently and maintain stable accommodation. This is a varied role where no two days are the same.

• Provide person-centred housing support to tenants with a range of needs.
• Assist individuals in developing independent living skills and sustaining tenancies.
• Support service users with budgeting, benefit applications and accessing relevant services.
• Conduct regular visits, assessments and support reviews.
• Liaise with internal teams and external agencies, including health, social work and support providers.
• Maintain accurate case records and support plans.
• Identify and manage tenancy-related risks, making referrals where required.
• Promote positive outcomes and encourage service user engagement.

What you'll need to succeed

• Previous experience with housing support, homelessness, supported housing or tenancy sustainment.
• Strong knowledge of housing legislation and support services.
• Experience working with vulnerable individuals and complex needs.
• Excellent communication and relationship-building skills.
• Ability to manage a caseload and prioritise competing demands.
• Confident working independently and as part of a team.
• PVG

What you'll get in return

• Competitive hourly rate Immediate start available
• Opportunity to make a genuine impact within the local community
• Valuable experience within a respected public sector organisation