Housing Support Officer

Hamilton Woods Group; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

Hamilton Woods Group is seeking a proactive Housing Support Officer to deliver a comprehensive housing management service across a defined patch in North London. You will support residents with tenancy matters and welfare documentation, and work closely with operational teams to manage start dates, terminations and transfers.

The role requires an Enhanced DBS and a full UK driving licence, and offers a permanent contract with a salary of £35,000–£40,000 per year.

Qualifications

• A DBS check is required.
• Full UK driving licence is required.

Responsibilities

• Deliver a comprehensive housing management service across a designated patch.
• Support residents with welfare and benefit documentation.
• Coordinate tenancy start dates, terminations and transfers with teams.
• Prepare tenancy documentation and resident welcome information.
• Provide arrears and account information to income teams for debt resolution.
• Offer guidance on rent accounts, welfare benefits and tenancy matters.
• Review needs and risk assessments to ensure effective housing management.

Skills

Enhanced DBS

Full UK Driving Licence

Job description

Housing Support Officer

Permanent

£35,000 - £40,000

North London

Duties and Responsibilities of the Housing Support Officer

• Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice.
• Support residents with the completion of welfare and benefit-related documentation.
• Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers.
• Prepare tenancy documentation and resident welcome information.
• Provide relevant arrears and account information to income teams to support debt resolution processes.
• Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters.
• Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.

Essential Requirements of the Housing Support Officer

• Enhanced DBS
• Full UK Driving Licence