Housing Support Manager

Niyaa People; Worcester; On-site; GBP 34,000 - 41,000; Part time

Job summary

Niyaa People is seeking a Housing Support Manager to lead a 52‑unit supported accommodation service in Redditch, assisting young people aged 16–25 with complex needs. You will oversee day‑to‑day operations, lead life coaches and support staff, and ensure safeguarding and tenancy standards are consistently met.

The role offers a temporary contract with the potential to become permanent, an immediate start, and a focus on high standards, robust administration, and positive outcomes for residents.

Qualifications

• Previous management experience within supported accommodation is essential.
• Experience working with young people aged 16–25, particularly care leavers and those with complex needs.
• Understanding of safeguarding, challenging behaviour, homelessness and mental health.
• Confident managing staff, improving performance and maintaining service standards.
• Strong administration and organisational skills.
• Positive, resilient and able to hit the ground running.
• Enhanced DBS.

Responsibilities

• Oversee the day‑to‑day management of the supported accommodation service.
• Manage and support a team of life coaches, night staff and floating support workers.
• Monitor safeguarding concerns, behavioural incidents and tenancy‑related matters.
• Ensure accurate support notes, records and administration are maintained.
• Monitor staff performance and challenge poor practice where necessary.
• Ensure policies, procedures and processes are being followed.
• Maintain positive relationships with young people, supporting them to sustain their accommodation and work towards positive outcomes.

Job description

Housing Support Manager

Location: Redditch

Rate: £25–£30 per hour (Umbrella)

Contract: Temporary, with potential to go permanent

Hours: 40 hours per week

We're currently recruiting for a Housing Support Manager to join a well-established organisation, overseeing a supported accommodation service for young people aged 16–25 with complex needs in Redditch. The service consists of 52 units of supported accommodation, alongside general needs properties, with approximately 165 units in total. This is a key role for someone with previous experience managing supported accommodation who can take ownership of the day-to-day running of the service, provide strong leadership and ensure high standards across the team.

This position is offering:

• £25–£30 per hour (Umbrella)


• 40 hours per week


• Temporary contract with potential to go permanent


• Immediate start available


• Enhanced DBS required

Key responsibilities for the Housing Support Manager:

• Oversee the day-to-day management of the supported accommodation service.


• Manage and support a team of life coaches, night staff and floating support workers.


• Monitor safeguarding concerns, behavioural incidents and tenancy-related matters.


• Ensure accurate support notes, records and administration are maintained.


• Monitor staff performance and challenge poor practice where necessary.


• Ensure policies, procedures and processes are being followed.


• Maintain positive relationships with young people, supporting them to sustain their accommodation and work towards positive outcomes.

Requirements for the Housing Support Manager position:

• Previous management experience within supported accommodation is essential.


• Experience working with young people aged 16–25, particularly care leavers and those with complex needs.


• Understanding of safeguarding, challenging behaviour, homelessness and mental health.


• Confident managing staff, improving performance and maintaining service standards.


• Strong administration and organisational skills.


• Positive, resilient and able to hit the ground running.


• Enhanced DBS.

Working hours and shift patterns:

The role is 40 hours per week, working a mixture of 8am–4pm, 9am–5pm and 2pm–10pm shifts, with approximately one weekend in four.

There may be some flexibility around the shift pattern if you're unable to commit to the 2pm–10pm shifts. However, being able to cover these would be a massive advantage. There is also potential for the position to become permanent further down the line for the right person.