Housing Support Front Desk Receptionist

Essential Employment; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Housing Support Front Desk Receptionist to provide top-notch service in Stoke on Trent. This temporary role involves various responsibilities, including managing the reception area, resolving resident issues, and offering administrative support. The ideal candidate will have a strong customer service background and the ability to handle challenging situations with empathy.

Qualifications

• Experience in a customer-facing role.
• Ability to handle challenging situations professionally.
• First-aider certification is a plus.

Responsibilities

• Manage reception and deliver exceptional customer service.
• Handle resident visits and resolve issues.
• Conduct outbound wellbeing calls.

Skills

Customer service

Administration

Empathy

Problem Solving

Tools

CRM system

Job description

Housing Support Front Desk Receptionist needed in Stoke on Trent

The rate is £19.26ph PAYE

This is a temporary role

The reference number is: RQ1537818

The successful candidate will ensure that every resident receives a high standard of service and support. You will be the first point of contact for residents, helping them navigate housing services, resolve issues, and access the support they need.

Key Responsibilities

• Deliver exceptional customer service to all visitors and residents.
• Manage reception areas, including information displays, key logs, and rooftop access requests.
• Book appointments and record resident visits using the CRM system.
• Handle challenging situations with professionalism and empathy.
• Resolve customer issues at first contact and manage complaints constructively.
• Raise repair jobs and process card payments for services.
• Maintain a clean and welcoming reception environment.
• Provide administrative support, including raising purchase orders and ordering supplies.
• Conduct outbound wellbeing calls to vulnerable residents.
• Serve as a trained first aider for the Housing Service Centre.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

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