Housing Support Assistant

University of Cambridge; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading university is seeking a Housing Support Assistant to serve as the first point of contact for housing enquiries. The role involves aiding prospective tenants with the application process, providing housing options, and handling communication with various stakeholders. Ideal candidates should possess strong customer service experience, effective communication skills, and an understanding of UK housing legislation.

Benefits

Competitive pay with service-related progression

Generous annual leave allowance

Flexible working opportunities

Travel benefits and discounts

Support with relocation

Qualifications

• Experience in a customer-facing role managing diverse enquiries.
• Understanding of UK tenancy management processes.
• Effective verbal and written communication skills.

Responsibilities

• Provide responses to housing enquiries.
• Advise on housing eligibility and application process.
• Support the marketing of University housing.

Skills

Customer service experience

Communication skills

Problem identification

Tools

Microsoft Office

Tenancy management software

Job description

The Role

Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible.

This role will represent both Housing Services and key responsibilities include; providing prompt, professional and informative responses to all enquiries; identifying housing options and signposting customers to both internal and external solutions as appropriate; confirming the eligibility of customers for University housing and advising on the application process; supporting the advertising and marketing of all University housing, as well as handling enquiries for the private sector and Colleges.

About You

In order to succeed in this role, you will join us with

• Demonstrable experience in a customer facing role, used to managing a broad range of enquiries and operating in a customer focussed, reception environment.
• An ability to rapidly assimilate information and processes in respect to the University, the Cambridge property market, and Housing Services processes.
• An understanding of UK tenancy management processes and procedures, including a basic understanding of Housing Legislation.
• Clear, confident and effective communication skills, both verbal and written.
• An ability to identify specific Housing issues and needs and deliver tailored solutions accordingly.
• Competent in the use of Microsoft and database packages, including tenancy management software systems.
  
  

Benefits Of Working At The University Of Cambridge Include

• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous annual leave allowance
• Flexible working opportunities;
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)
• An auto-enrolment pension scheme, with a generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation
  
  

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled.

Please quote reference BA45729 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further information

• Further Information - Housing Support Assistant
  
  

Apply online