Operations Support Assistant

Aimbridge; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking an Operations Support Assistant for a remote role supporting multiple hotels across the UK. Key responsibilities include operational support, reporting, and fostering cross-region consistency. Exceptional organisational and communication skills are essential for success in this dynamic environment.

Benefits

Outstanding training and leadership development opportunities

Generous hotel discounts and food & beverage discounts

24/7 access to employee assistance programme

Flexible working arrangements

Company sick pay

Qualifications

• Exceptional organisational skills to manage multiple tasks efficiently.
• Ability to create and maintain structured systems for operations.
• Excellent verbal and written communication skills.

Responsibilities

• Provide operational support to General Managers across UK hotels.
• Assist with reporting, finance functions, and payroll analysis.
• Support ongoing, complex projects and maintain brand standards.

Skills

Organisational skills

Communication skills

Proactive mindset

Job description

We’re looking to recruit an experienced Operations Support Assistant for a remote working role that will see you as work a corner stone of the day-to-day operations of a UK wide cluster of diverse, branded hotels.

Please note this is a UK wide role, that will require you to travel across the UK on a regular basis.

Who are we?...

Aimbridge Hospitality EMEA, a division of global leader in hospitality, Aimbridge Hospitality, is dedicated to connecting exceptional individuals with extraordinary experiences in captivating destinations. Collaborating with renowned brands like Hilton, IHG, Accor, Marriott, and more, we prioritise diversity, a "people first" approach, and unparalleled hospitality experiences.

What's in it for you?

By joining the Aimbridge team, you will enjoy a range of industry-leading benefits, including:

• Outstanding training and leadership development opportunities
• Generous hotel discounts, including staff rates and up to a 50% discount on food & beverage and spa services
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks for important life events
• Flexible working arrangements
• Company sick pay for peace of mind during challenging times

A day in the life…

As the Operations Support Assistant across a UK wide selection of branded hotels your primary responsibility will be to provide operational support to General Managers in multiple hotel locations across the UK.

This includes assisting with reporting, hotel financial reviews, finance functions, payroll analysis, and supporting ad-hoc projects as needed. Your role will focus on ensuring operational excellence, maintaining Accor Brand standards, and fostering cross-region consistency in operational practices.

Working to support a range of ongoing, complex projects – you’ll work closely with a diverse team of individuals across the UK, reporting into our Director of Operations

So, what are we looking for?

• Exceptional organisational skills to manage multiple tasks, priorities, and deadlines efficiently while maintaining attention to detail and accuracy.
• Ability to create and maintain well-structured systems and processes to streamline operations and enhance productivity.
• The ability to effectively engage and manage relationships with a diverse range of stakeholders, including team members, guests, vendors, and executives.
• Excellent verbal and written communication skills to convey complex information clearly and concisely across various levels of the organisation.
• Demonstrated initiative and a proactive mindset in anticipating challenges, identifying opportunities, and implementing solutions to drive continuous improvement.

At Aimbridge, we value our people as the cornerstone of our business. As a global leader, we are dedicated to fostering a diverse and inclusive community where everyone can thrive and grow.

If you are excited about shaping the future of hospitality with us, we invite you to apply today and become a part of our inclusive team.