Housing Support Assistant x2

University of Cambridge; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

The University of Cambridge seeks a Housing Support Assistant to act as the first point of contact for housing inquiries. This role involves guiding prospective tenants through the application process, managing various housing-related queries, and providing tailored solutions. Benefits include competitive pay, generous leave, and flexible working conditions.

Benefits

Competitive pay with service progression

Generous annual leave allowance

Flexible working opportunities

Generous parental leave entitlement

Auto-enrolment pension scheme

Travel benefits and retail discounts

Relocation support

Qualifications

• Experience in a customer-facing role managing diverse enquiries.
• Ability to understand UK housing processes and legislation.
• Effective communication both verbally and in writing.

Responsibilities

• Provide responses to inquiries regarding housing.
• Assist customers with the application process for university housing.
• Support marketing and advertising for University housing.

Skills

Customer service experience

Clear communication

Problem identification

Education

Understanding of UK tenancy management

Tools

Microsoft Office

Tenancy management software

Job description

Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible.

This role will represent both Housing Services and key responsibilities include; providing prompt, professional and informative responses to all enquiries; identifying housing options and signposting customers to both internal and external solutions as appropriate; confirming the eligibility of customers for University housing and advising on the application process; supporting the advertising and marketing of all University housing, as well as handling enquiries for the private sector and Colleges.

About you:

In order to succeed in this role, you will join us with

• Demonstrable experience in a customer facing role, used to managing a broad rangeof enquiries and operating in a customer focussed, reception environment.
• An ability to rapidly assimilate information and processes in respect to the University,the Cambridge property market, and Housing Services processes.
• An understanding of UK tenancy management processes and procedures, including abasic understanding of Housing Legislation.
• Clear, confident and effective communication skills, both verbal and written.
• An ability to identify specific Housing issues and needs and deliver tailored solutionsaccordingly.
• Competent in the use of Microsoft and database packages, including tenancymanagement software systems.

Benefits of working at the University of Cambridge include:

• Competitive rates of pay with automatic service related pay progression and annualcost of living increases;
• Generous annual leave allowance
• Flexible working opportunities;
• Generous maternity, adoption and shared parental leave entitlement and otherfamily friendly schemes (e.g. workplace nurseries)
• An auto-enrolment pension scheme, with a generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled.

Please quote reference BA45729 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.