Housing Team Leader (Hybrid)

Crooton ltd; Papworth Everard; Hybrid; GBP 39,000 - 42,000; Full time

Job summary

Papworth Trust is seeking a Team Leader – Housing Management to guide and empower frontline Housing Officers and an Income Officer. You will blend people leadership with strategic housing operations from Papworth Everard and Huntingdon, with hybrid flexibility.

The role emphasizes social housing expertise, coaching, and delivering a customer-first service, including tenancy sustainment, anti-social behavior handling, and complex cases. CIH qualification preferred.

Qualifications

• Practical knowledge of social housing management, tenancy law, income collection and legal processes.
• Proven ability to mentor, inspire, and lead frontline housing teams through operational delivery.
• Calm, restorative approach to complex customer needs with commitment to equality and safeguarding.

Responsibilities

• Lead & mentor: support, coach, and develop your team through supervision and goal setting.
• Drive Housing Operations & Income: manage vacancy re-lets and rent arrears to protect charitable income.
• Empower Communities & Residents: partner with authorities and tenant groups for tenancy sustainment and complex cases.

Skills

Social housing expertise

Coaching mindset

Problem solving & values

Education

CIH qualification

Tools

Omniledger Pyramid

Job description

Papworth Everard, United Kingdom | Posted on 07/10/2026

Contract: Fixed Term until November 2027

Salary: £39,643.50 per annum

Location: OFFICE: Papworth Everard & Huntingdon (Hybrid working Office/Home mix)

Hours: 37.5 hrs/week (Mon–Fri, 09:00–17:00)

Good housing changes lives. Exceptional leadership empowers independence.

At Papworth Trust, our housing is about more than bricks and mortar—it's about enabling disabled and vulnerable individuals to live safely, independently, and with confidence in their communities.

As our Team Leader – Housing Management, you’ll guide, mentor, and empower our frontline Housing Officers and Housing Income Officer. Working from Papworth Everard/ Huntingdon with hybrid flexibility, you will blend supportive people leadership with strategic housing operations to deliver an exceptional, customer‑first service.

How you’ll make an impact

• Lead & Mentor: Support, coach, and develop your team through regular supervision and goal setting, fostering an accountable, positive culture across all tenancy management services.
• Drive Housing Operations & Income: Work dynamically as a Housing Services Team Leader to market and re-let empty homes efficiently, while proactively managing rent arrears to protect vital charitable income.
• Empower Communities & Residents: Act as our Tenancy & Community Team Leader, partnering with local authorities and tenant groups to handle tenancy sustainment, anti-social behavior, and complex cases through collaborative solutions.
• Demonstrate Social Value: Turn feedback and complaints into continuous service improvements, capturing real case studies that showcase the life‑changing impact of our supported housing services.

What you bring

• Social Housing Expertise: Practical knowledge of social housing management, tenancy law, income collection, and legal processes.
• Coaching Mindset: Proven ability to mentor, inspire, and lead frontline housing teams through operational delivery.
• Problem-Solving & Values: A calm, restorative approach to complex customer needs, paired with a commitment to disability equality, safeguarding, and supported housing principles.
• Qualifications: A CIH qualification (or equivalent). Experience with housing management systems like Omniledger Pyramid is a plus.

Ready to lead with purpose?

Whether you are currently an experienced Senior Housing Officer, a Supported Housing Lead, or an established Housing Team Leader, we’d love to hear from you.