Housing Services - Support Worker - 20 hours

Bidvane; Newport; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Opportunities for development

Job summary

Southern Housing is seeking a dedicated Support Worker to deliver intensive housing management support across its services on the Isle of Wight. You will help residents sustain tenancies, build independent living skills, and reach agreed goals through practical and emotional support, while maintaining thorough records and coordinating with partner agencies.

No prior experience is required as full training is provided, but you will work towards NVQ Level 2 and have access to a vehicle for

Qualifications

• Willingness to work towards NVQ Level 2 or equivalent.
• Ability to build positive relationships with residents and partners.
• Good written communication and numeracy.
• Calm, professional, and responsive in emergencies.
• Basic IT skills.
• Commitment to equality, inclusion and anti-discriminatory practice.

Responsibilities

• Support residents to sustain tenancies and reach agreed goals.
• Provide practical and emotional support to people in supported housing and their own homes.
• Help people develop independent living skills and confidence.
• Complete and maintain support plans.
• Keep accurate records.
• Carry out housing management tasks.
• Respond to safeguarding concerns and emergencies when required.
• Travel across the Island to support people in the community.
• Work with residents, colleagues and partner agencies to access the support they need.

Skills

Empathy

Relationship building

Written communication

Numeracy

Calm under pressure

IT basics

Education

Willingness to work towards NVQ Level 2 or equivalent

Job description

This Support Worker post sits in Southern Housing's Housing Services team, delivering intensive housing management support across supported housing on the Isle of Wight. It helps residents keep their tenancies, build independent living skills and reach agreed goals, through practical and emotional support and careful record-keeping. Most work is out in the community, so a full driving licence and business vehicle access are required. No prior experience is needed, as training is provided, but a willingness to work towards an NVQ Level 2 is expected.

What the job involves

• Support residents and customers to sustain their tenancies and reach agreed goals
• Give practical and emotional support to people in supported housing and their own homes
• Help people develop independent living skills and confidence
• Complete and maintain support plans
• Keep accurate records
• Carry out housing management tasks
• Respond to safeguarding concerns and emergencies when required
• Work with residents, colleagues and partner agencies to access the support they need
• Travel across the Island to support people in the community

Qualifications

• Willingness and ability to work towards NVQ Level 2 or equivalent

Skills & knowledge

• Empathy, compassion and patience with people who have a range of needs
• Building positive relationships and communicating well with residents, colleagues and partners
• Good written communication and numeracy
• Staying calm and responding professionally in emergencies and challenging situations
• Basic IT skills
• Commitment to equality, inclusion and anti-discriminatory practice

Checks & eligibility

• Full driving licence
• Enhanced DBS with Adult Barred List check, and any other regulatory checks required for the role

Other

• Flexible approach to different working environments
• Working within professional boundaries
• Working effectively as part of a team
• Willingness to undertake training and development
• Access to a vehicle for business use
• Motivation to improve people's quality of life and independence

What’s offered

• Full training and guidance provided
• Opportunity to grow and develop