Support Worker - 16+ Homeless pathway - 35 hours

Southern Housing; Horsham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailer discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Job summary

Southern Housing is seeking a dedicated Support Worker to provide high-quality care across our supported housing schemes and local community. You will support residents to live independently, following personalised care plans with dignity, choice and inclusion.

The role requires flexibility, including evenings, weekends, sleep-ins and on-call duties, and involves moving and handling and responding calmly in emergencies.

Qualifications

• GCSEs (or equivalent) including Maths and English
• Willingness to work towards NVQ Level 2 in Care (or equivalent)
• No previous experience required – full training and support provided

Responsibilities

• Provide care and support in line with individual care plans
• Promote independence, choice and inclusion for residents
• Be flexible to work evenings, weekends, sleep-ins and on-call rotas
• Move and handle safely and respond calmly in emergencies
• Follow safeguarding procedures and maintain dignity in all interactions

Skills

Caring and empathetic

Teamwork

Effective communication

Safeguarding awareness

Education

GCSEs incl Maths & English

NVQ Level 2 in Care (or equivalent)

Tools

Basic IT skills

Job description

Support Worker

£24,479 per annum + benefits

Isle of Wight - Multiple Sites

Ref: 422

About The Role

We’re looking for caring, positive people to join our team and help us provide personalised, high-quality support to the residents and individuals who use our services.

You’ll be part of a supportive team delivering care across our supported housing schemes, extra care services and within the local community. You’ll provide care and support in line with individual care plans, helping people to live as independently as possible while promoting dignity, choice and inclusion.

This is a hands-on role that requires flexibility. You’ll be expected to work evenings and weekends where required and may undertake sleep in duties or take part in an on-call rota. The role also involves physically demanding tasks, including moving and handling, and responding calmly in emergency situations.

About you

You’re compassionate, patient and committed to making a positive difference to people’s lives. You’re comfortable working in a CQC regulated care environment and understand the importance of safeguarding, dignity and person-centred support.

You will need:

• A caring and empathetic approach, with the ability to build positive, trusting relationships
• The ability to deliver care and support in line with individual care plans, promoting independence, choice and inclusion
• An understanding of safeguarding responsibilities, with confidence following procedures and reporting concerns
• The ability to remain calm and professional in emergencies and challenging situations
• A commitment to equality, dignity and anti discriminatory practice
• The physical ability to undertake moving and handling tasks
• Basic IT skills to maintain accurate records and reports
• Flexibility to work evenings, weekends, sleep in duties and on call rotas
• Strong communication skills and the ability to work effectively as part of a team

Qualifications & development:

• A minimum of 5 GCSEs (or equivalent) including Maths and English
• Willingness to work towards an NVQ Level 2 in Care (or equivalent)
• No previous experience is required - full training and support will be provided.

Successful candidates will be subject to an Enhanced DBS check

About the team

You’ll be part of our Care & Support service, delivering CQC regulated, person centred care to people with a range of support needs.

The service focuses on helping people live independently, achieve their goals and remain active within their communities. We support individuals with their wellbeing, safety and daily living, tailoring our approach to meet each person’s unique needs.

Working as part of a supportive team, you’ll help deliver care that promotes dignity, choice and inclusion, ensuring people feel safe, supported and empowered in their daily lives.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailersdiscounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Closing date: 10th November 2026