Housing Advice Assistant

WMJobs; Larkhill; On-site; GBP 21,000 - 26,000; Full time

Job summary

Wyre Forest District Council is seeking a Housing Advice Assistant to be the first point of contact for households with housing needs. You will assess circumstances, offer immediate solutions, and refer more complex cases to Housing Officers.

You will help manage temporary accommodation sign-ups, assist with service charges, and provide housing guidance via email and phone. A DBS check is required, with flexible hours and some after-hours work anticipated.

Qualifications

• Minimum of one year experience in a customer-facing role.
• DBS check required (Basic DBS).
• Involves occasional out-of-hours work and travel duties.

Responsibilities

• Act as first contact for housing needs and assess situations.
• Refer clients to Housing Officers for in-depth assistance.
• Assess if temporary accommodation is needed and facilitate sign-up.

Skills

Customer service

Communication

Flexible hours

Education

A level or equivalent

GCSEs incl Maths & English

Job description

Job Introduction

The Council has a duty to assess and support households who are homeless or at risk of homelessness, helping them secure suitable housing solutions. This can involve working with a wide range of households, from families to single households, with many different levels of need and different backgrounds.

Wyre Forest District Council,

Job Introduction

The Council has a duty to assess and support households who are homeless or at risk of homelessness, helping them secure suitable housing solutions. This can involve working with a wide range of households, from families to single households, with many different levels of need and different backgrounds.

We are looking for a Housing Advice Assistant to join our team as the first point of contact for households with housing needs. The successful candidate should have a passion for supporting people, be inquisitive to determine a households housing needs and able to work collaboratively with the team to identify housing solutions.

Purpose of the Role

• Act as the first point of contact for households in housing need, assessing their circumstances and identifying immediate solutions.
• Refer clients requiring more in-depth housing assistance to Housing Officers.
• Assess whether a household requires temporary accommodation and, if so, facilitate placement and sign-up arrangements.
• Support households in sustaining temporary accommodation, including assistance with service charge payments.
• Provide advice and guidance to customers on housing matters via email and phone.
• Work jointly with private sector housing team to identify breaches of the Renters Rights Act 2025
• Manage the Wyre Forest Home Choice social housing register, including registering applicants, assessing applications for reasonable preference, and administering the scheme.

Additional Information

• The post holder should be educated to A level standard (or equivalent) and have a minimum of five GCSE including Maths and English at A - C level (or equivalent)
• The post holder should have a minimum of one years’ experience in working with customers, preferably in an advice or support role.
• Basic DBS is required for this role.
• You will be required to provide a suitable vehicle in connection with the duties of this post.
• Flexible approach to working hours, able to work outside normal office hours if necessary, including a requirement to be available for evening meetings.
• To work outside normal office hours from time to time as the demands of the post and emergencies dictate in additional to the out of hours rota. The out of hours rota is undertaken by the entirety of the team and each team member does a one week period at a time. This would require responding to phone calls from people who are homeless outside of office hours, and assessing if there are any short term options until the next working day for a full assessment, and if not is there a need to provide emergency accommodation and if so providing it.

We understand you may use AI tools to help you prepare your application. While these tools can be helpful, please ensure everything you share about your experiences, skills, and qualifications is authentic and truly reflects you. Your genuine story and real achievements are what we're most interested in!

The closing date for applications is 16th September, but we reserve the right to close applications early if we receive a high volume of suitable applications.

Interviews will be on the 1st and 2nd October 2026.

Wyre Forest District Council is an equal opportunities employer

Attached documents

Role Profile