Housing Services Manager

Saffron Housing Trust; Norwich; On-site; GBP 40,000 - 52,000; Full time

Job summary

Saffron Housing Trust is seeking a Housing Services Manager to lead Neighbourhood Officers and deliver safe, responsive tenancy and neighbourhood management services. You will provide strong leadership, focus on tenant engagement and uphold high service standards.

You will oversee tenancy and estate management, anti-social behaviour casework, safeguarding and complaints, using performance data and resident feedback to drive improvements and sustainable outcomes for residents.

Qualifications

• Significant experience in housing management or customer-facing services.
• Strong people leadership skills with the ability to coach and develop a team.
• Experience handling tenancy, ASB, safeguarding or neighbourhood issues.
• Ability to use performance data and resident feedback to improve services.
• Excellent communication skills and relationship-building with tenants and partners.

Responsibilities

• Oversee tenancy and estate management.
• Lead anti-social behaviour casework and safeguarding activities.
• Handle complaints and drive resident engagement and service improvement.
• Use performance insight and partnerships to deliver better outcomes.

Skills

Housing management experience

People leadership

ASB & safeguarding experience

Performance data use

Communication & relationships

Education

CIH Level 4 or equivalent qualification

Job description

Fulltime: 37hrs per week
Proposed Interview Date: (TBC)

Are you an experienced housing professional who can lead people, strengthen services and make a real difference to tenants and communities? We’re looking for a Housing Services Manager to lead our Neighbourhood Officers and deliver safe, responsive and customer-focused tenancy and neighbourhood management services.

In this key leadership role, you’ll oversee tenancy and estate management, anti-social behaviour casework, safeguarding, complaints, resident engagement and service improvement. You’ll use performance insight, strong partnerships and visible leadership to support sustainable tenancies, well-managed neighbourhoods and positive outcomes for residents.

We’re looking for someone who brings:

• Significant experience in housing management or customer‑facing services within social housing or a similar environment.
• Strong people leadership skills, with the ability to coach, motivate and develop a high-performing team.
• Experience managing complex tenancy, ASB, safeguarding or neighbourhood issues.
• Confidence using performance data and resident feedback to improve services.
• Excellent communication skills and the ability to build trusted relationships with colleagues, tenants and partners.

You’ll be resilient, collaborative and committed to delivering services that are safe, compliant and centred on tenants’ needs. A housing management qualification, such as CIH Level 4, or the ability to obtain one, would be valuable.

For a full list of responsibilities, please see the attached Role Profile

If you’re passionate about improving tenants outcomes and leading services that make a lasting difference, we’d love to hear from you.

This role is subject to a Basic Disclosure and Barring Service check

INDMED