Triage & Prevention Officer (Housing)

LONDON BOROUGH OF BROMLEY; London Borough of Bromley; Hybrid; GBP 37,000 - 47,000; Full time

Benefits offered by this job

Flexible working

Career average pension

Cycle2Work

Technology Scheme

GymFlex

Salary Sacrifice Lease Car

Discounts

Job summary

LONDON BOROUGH OF BROMLEY is seeking an experienced Triage & Prevention Officer to join the busy frontline homelessness service at Bromley Civic Centre. You will assess housing needs, determine duties under homelessness legislation and develop Personal Housing Plans to help residents avoid homelessness.

This is not entry-level and requires proven experience in homelessness, housing options or statutory housing services.

Qualifications

• Experience working within homelessness, housing options or a related statutory housing service.
• Sound understanding of homelessness legislation and housing law.
• Excellent interviewing, assessment and case management skills.
• Experience negotiating and resolving complex housing situations.
• Strong written skills, including preparing decision letters and reports.

Responsibilities

• Conduct homelessness and housing needs assessments.
• Prevent homelessness through early intervention.
• Make legally robust decisions under homelessness legislation.
• Liaise with landlords, support agencies and partner organisations.
• Identify suitable housing options and prevention solutions.
• Support vulnerable residents to achieve positive housing outcomes.
• Maintaining accurate case records and managing cases effectively.

Skills

Interviewing skills

Assessment and case management

Negotiation with landlords and agents

Strong written skills

Job description

Location: Bromley Civic Centre / Hybrid Working
Contract: Permanent
Hours: 36 hours per week
Salary: £37,262 - £46,952 (BR9-12)

Do you have experience working in homelessness prevention, housing options or statutory housing services?

We are looking for an experienced housing professional to join Bromley's Triage & Prevention Team.

This is not an entry-level housing role . We are seeking candidates with experience of assessing homelessness applications, delivering homelessness prevention interventions and providing housing advice within a local authority or comparable housing environment.

As a Triage & Prevention Officer, you will be the first point of contact for residents who are homeless or threatened with homelessness. You will assess housing circumstances, determine duties owed under homelessness legislation, develop Personal Housing Plans and work proactively to prevent homelessness wherever possible.

We are particularly interested in candidates who have experience of:

• Homelessness prevention and relief work
• Housing options and statutory homelessness services
• Applying the Housing Act 1996 (Part VII) and Homelessness Reduction Act
• Assessing homelessness applications and making statutory decisions
• Developing Personal Housing Plans
• Negotiating with landlords, agents, family members and support agencies to prevent homelessness
• Working with vulnerable households and people with complex needs
• Managing a demanding caseload within a frontline housing service

About the role

You will work in a busy frontline service helping residents at risk of homelessness to access housing advice, support and sustainable housing solutions.

The role involves:

• Conducting homelessness and housing needs assessments
• Preventing and relieving homelessness through early intervention
• Making legally robust decisions under homelessness legislation
• Liaising with landlords, support agencies and partner organisations
• Identifying suitable housing options and prevention solutions
• Supporting vulnerable residents to achieve positive housing outcomes
• Maintaining accurate case records and managing cases effectively

To be successful, you will need:

• Experience working within homelessness, housing options or a related statutory housing service
• A sound understanding of homelessness legislation and housing law
• Excellent interviewing, assessment and case management skills
• Experience negotiating and resolving complex housing situations
• Strong written skills, including preparing decision letters and reports
• The ability to manage competing priorities in a fast-paced environment
• Excellent training and development opportunities
• Opportunity to make a genuine difference to residents facing homelessness

Applications from candidates without homelessness, housing options or statutory housing experience are unlikely to meet the essential criteria for this role.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Gold Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.