Housing Services Manager

London Borough Of Bromley; London Borough of Bromley; Hybrid; GBP 51,000 - 55,000; Full time

Benefits offered by this job

Cycle2Work

Salary Sacrifice Lease Car

Technology Scheme

GymFlex

Discounts

Flexible working

Job summary

London Borough of Bromley is seeking an experienced Housing Services Manager to lead tenancy management for the Council's temporary accommodation portfolio (around 300 leasehold units with planned growth). You will oversee tenancy compliance, rent accounts, anti-social behaviour, onboarding of new developments, complaints handling, and resident engagement.

You will manage a small team, drive service improvements, and ensure high standards of customer service, wellbeing and safety for residents.

Qualifications

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage complex tenancy issues and resolve disputes effectively.
• In-depth knowledge of housing legislation, tenancy law, and local authority housing functions.
• Proven experience in tenancy management within a local authority or housing association.

Responsibilities

• Lead tenancy management services for the Council's temporary accommodation portfolio (approx. 300 leasehold units with growth planned).
• Manage a small team and oversee tenancy compliance, rent account management, and anti-social behaviour.
• Oversee onboarding of new developments and complaints handling.
• Drive resident engagement and high standards of customer service and operational delivery.
• Support wellbeing and safety of residents through continuous improvement.

Skills

Leadership

Communication

Tenancy management

Dispute resolution

Housing legislation

Local authority experience

Education

CIH Level 4 or equivalent

Job description

In Bromley we are committed to providing more Bromley homes for Bromley people and developing services that meets the needs and aspirations of current and future residents. We are looking for an experienced and dynamic leader to join our Bromley Homes team as Housing Services Manager. This is a pivotal role where you will lead tenancy management services for the Council's temporary accommodation portfolio, currently 300 leasehold units with plans for growth. You will manage a small team and oversee all aspects of tenancy compliance, rent account management, anti-social behaviour, onboarding of new developments, complaints handling, and resident engagement. Your leadership will ensure high standards of customer service and operational delivery, while driving continuous improvement and supporting the wellbeing and safety of our residents.

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage complex tenancy issues and resolve disputes effectively.
• In-depth knowledge of housing legislation, tenancy law, and local authority housing functions.
• Proven experience in tenancy management within a local authority or housing association.
• Relevant housing qualification (CIH Level 4 or equivalent) or substantial experience in a similar role.

We are a new team created to support the ongoing development and management of Bromley owned accommodation and leased properties; this is a very exciting time to join the Bromley Homes team as we continue to expand our housing portfolio delivering the best possible schemes for our residents.

Please note the closing date for applications will be midnight on 16th November. Interviews are expected to take place between W/C 23RD November and 30TH November 26.

Salary: BR14 - 50,867 - 54,584 (Full Time 36hrs per week, Permanent) Location: Bromley Civic Centre (Hybrid working - Minimum 2 days a week in the office),

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme ( Gold Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.

Please note that we do not accept CV submissions from permanent recruitment agencies.