Resident Services & Housing Coordinator

Caredig; Swansea; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

DBS check from employer

Healthcare plan

Job summary

Caredig is seeking a Housing Services Coordinator to deliver person-centred housing support across Swansea and surrounding areas. You will be the first point of contact for tenants and partners, handling enquiries, resolving issues, and ensuring residents feel safe and heard.

This full-time, permanent role (35 hours/week) requires strong communication, a collaborative approach and a commitment to equality. We offer a supportive team and opportunities to make a positive community impact.

Qualifications

• Experience in a housing or front-facing customer service role.
• Excellent communication skills, with the ability to listen, empathise and respond effectively.
• Strong problem-solving skills and the ability to prioritise a busy workload.
• Confidence using IT systems and handling information accurately.
• A collaborative, resilient and flexible approach.
• A commitment to equality, inclusion and putting tenants at the heart of your work.

Responsibilities

• Provide exceptional customer service and practical support to tenants daily.
• Handle enquiries from repairs and rent questions to housing applications.
• Manage a patch of properties and support allocations to sustain residents' homes.

Skills

Housing experience

Front-facing CS

Communication skills

Problem solving

IT systems

Teamwork

Equality & inclusion

Job description

Caredig is seeking a Housing Services Coordinator to deliver person-centred housing support across Swansea and surrounding areas. You will be the first point of contact for tenants and partners, handling enquiries, resolving issues, and ensuring residents feel safe and heard.

This full-time, permanent role (35 hours/week) requires strong communication, a collaborative approach and a commitment to equality. We offer a supportive team and opportunities to make a positive community impact.