Housing Support & Enquiries Assistant

Midlothian Council; Dalkeith; On-site; GBP 25,000 - 31,000; Full time

Job summary

Midlothian Council invites applications for a Support Assistant in its Housing team based at Fairfield House. You will provide administrative and operational support to Housing Officers, processing housing applications, tenancy matters, voids, repairs and customer enquiries to keep services moving efficiently.

You will handle high volumes of telephone and email enquiries, maintain records, collaborate with internal teams and external partners, and deliver a professional, customer-focused service

Qualifications

• Evidence of literacy and numeracy skills (minimum three standard grades at level 3, including Maths and English) or SVQ2 alternative.
• Experience with word processing and standard PC software.
• Demonstrable keyboard and clerical skills; experience in a similar office environment desirable.

Responsibilities

• Provide admin and operational support to Housing Officers.
• Manage housing applications, tenancy matters, voids, repairs and customer enquiries.
• Respond to customer enquiries via telephone and shared mailboxes.
• Maintain accurate records and systems and support service delivery.

Skills

Literacy & numeracy

Keyboard & clerical skills

Organisational skills

Education

SVQ 2 or equivalent

Tools

Word processing

Standard PC software

Job description

Midlothian Council invites applications for a Support Assistant in its Housing team based at Fairfield House. You will provide administrative and operational support to Housing Officers, processing housing applications, tenancy matters, voids, repairs and customer enquiries to keep services moving efficiently.

You will handle high volumes of telephone and email enquiries, maintain records, collaborate with internal teams and external partners, and deliver a professional, customer-focused service