Housing Services Assistant

Dunbritton HA; Dumbarton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

40 days leave

8% employer pension

Flexitime

Private health care

Investors in People gold award

Job summary

Dunbritton Housing Association is recruiting a Housing Services Assistant for an office-based post in Dumbarton. You will handle calls, administer housing applications, and support the Head of Housing Services and Housing Officers, while assisting customers in person.

You should have strong IT skills and be proficient with Word, Excel, PowerPoint and Outlook. The role offers flexitime, private health care, 40 days leave (25 annual leave + 15 public holidays) and an 8% pension contribution.

Qualifications

• Experience delivering admin support in a busy customer-focused environment is ideal.
• Housing experience would be advantageous but not essential.
• Office-based role including call handling, administering Housing applications, and supporting Housing services staff.

Responsibilities

• Handle calls and assist customers in person.
• Administer housing applications and input data.
• Support Head of Housing Services and Housing Officers.

Skills

Administrative support

Customer-focused

Data entry

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Working Hours: Full time - 35 hours per week.

Are you highly motivated, customer-focused and looking to start or develop your career within social housing? You will ideally have experience in delivering admin support in a busy customer-focused environment, whilst housing experience would be advantageous it is not essential.

Dunbritton Housing Association is currently looking to recruit a Housing Services Assistant. The post is office based and includes call handling, administering Housing applications, supporting the Head of Housing Services & Housing Officers, working with customers in person, and data input. You should have well-developed IT skills and be fully proficient with Microsoft Word, Excel, PowerPoint, and Outlook. The successful candidate will also be expected to be able to work flexibly on occasion to meet the demands of the service.

Based out of our office in Dumbarton, you will receive generous conditions of employment including 40 days leave (made up of 25 days annual leave & 15 days public holidays), an 8% employer contribution to the Defined Benefit Pension. This post also comes with flexitime and access to private health care. We are committed to developing our team members and have been awarded Investors in People gold award.

The closing date for applications for this post is Tuesday 29 September 2026 at 12 noon.

Interviews will be held on Tuesday 6 October 2026.