Housing Scheme Manager

Construction; Stowmarket; Hybrid; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Ongoing management support

Friendly staff team

Employee Assistance Programme

Perkbox rewards

Team events

Paid DBS checks

Pension scheme

Recommend a Friend Scheme

Medicash

Care Friends

Job summary

Finborough Court Housing is seeking a Housing Scheme Manager to oversee the day-to-day management of the scheme, supporting residents and ensuring a loving, caring environment aligned with the Society’s Christian ethos.

You will lead staff, manage rents and services with the Finance Team, and ensure wellbeing and safety while delivering excellent customer care. The role is 20 hours per week, with on-call cover.

Qualifications

• Understanding the needs of older people.
• Experience managing a housing scheme or similar.
• Experience in customer-focused environments.
• Ability to lead and motivate others.
• Strong communication skills.
• Budget control and management experience.
• Proficient IT skills including Excel and Outlook.
• Ability to work under pressure and manage multiple tasks.
• Strong organisational skills.

Responsibilities

• Assess occupants against eligibility criteria and allocate housing units.
• Maintain wellbeing of occupants to a high standard.
• Keep support plans up to date.
• Lead and manage housing staff, covering duties during absences.
• Oversee domestic and maintenance teams.
• Manage the Wellbeing Assistant.
• Collaborate with Finance to manage rents and charges.
• Oversee devotions and lead devotional times as required.
• Provide excellent customer care and respond to calls and visitors.
• Oversee health and safety of the scheme.
• Handle complaints following Society policy.
• Promote the Society and scheme to maximise occupancy and income.

Skills

Older people needs

Management experience

Customer focus

Lead and motivate

Communication skills

Budget control

Excel

Outlook

Under pressure

Organisational skills

Tools

Excel

Outlook

Job description

Housing Scheme Manager

Join our dedicated team at Finborough Court Housing and play an important role in promoting our Society's mission and Christian ethos as our Housing Scheme Manager.

Find out more about Finborough Court Housing

As Housing Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting our residents and ensuring they enjoy a loving, caring and supportive environment where their wellbeing is at the heart of what we do.

At Pilgrims' Friend Society, each of our homes and schemes seeks to express God's love through compassion and support, helping people to live life to the fullest. We are committed to creating a warm and supportive environment for our "family members" (our residents) while maintaining the Christian ethos that is important to many of them.

For more information, please read the Job Pack here

Key Responsibilities

• Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly.
• Ensure the wellbeing of occupants is maintained to a high standard.
• Ensure support plans are kept up to date.
• Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences.
• Manage the domestic and maintenance teams.
• Manage the Wellbeing Assistant.
• Work with the Finance Team to manage rents, services and other charges.
• Be responsible for devotions and lead devotional times as required.
• Provide excellent customer care, ensuring telephone calls, personal callers and clients are dealt with in a friendly, efficient and professional manner.
• Oversee the health and safety of the scheme.
• Manage complaints from service users, staff and others in accordance with Society policy.
• Promote the Society and the scheme to maximise occupancy, sales and rental income, ensuring enquiries are followed through and progressed towards occupancy wherever reasonably possible.

Skills & Experience

We are looking for someone who has:

• An understanding of the needs of older people.
• Management or supervisory experience in a housing scheme or similar environment.
• Experience working in a customer-focused environment.
• The ability to lead and motivate others.
• Strong communication skills.
• Experience in budget control and management.
• Good IT skills, including Microsoft Excel and Outlook.
• The ability to work effectively under pressure.
• Strong organisational skills.

Applicants must be evangelical Christians

(Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) Regulations 2010).

Please read what we believe here

Hours

20 hours per week, Monday to Friday

On-call

Cover required

What We Offer

• £20,740 per annum (£41,470 FTE)
• Ongoing support from management
• The opportunity to be part of a friendly and committed staff team
• Employee Assistance Programme
• Perkbox rewards
• Team events
• Paid DBS checks
• Pension scheme
• Recommend a Friend Scheme
• Medicash
• Care Friends