Scheme Manager (ILOPS) Steeple Leas

Nottingham Community Housing Association Limited

Grantham

On-site

GBP 30,000 - 35,000

Full time

16 hours ago

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Benefits offered by this job

Free DBS checks

Pension

Free healthcare

Cycle to work

Bus pass discount

Referral bonus

Annual leave

Training and development

Job summary

Nottingham Community Housing Association Limited seeks a Scheme Manager for the Steeple Leas ILOP project in Grantham. You will provide housing management and tenancy support to older residents, fostering independence and a caring community.

This role, 35 hours per week, works 8:00–17:00, with a focus on safeguarding, coordination with agencies and resident engagement to sustain wellbeing and dignity.

Qualifications

Knowledge of current social housing and housing management issues.
Experience supporting vulnerable individuals.
Understanding safeguarding and health & safety requirements.
Excellent communication, organisation and partnership-working skills.

Responsibilities

Provide housing management and tenancy support to older residents.
Build positive relationships with tenants, families, carers and external agencies.
Promote customer wellbeing, independence and tenancy sustainability.
Reporting repairs and undertaking regular health and safety inspections throughout the scheme.
Supporting residents to access appropriate services, aids and adaptations.
Encouraging tenant participation through meetings, activities and community engagement opportunities.
Ensuring communal areas are safe, welcoming and well maintained.

Skills

Housing management

Tenancy support

Customer service

Safeguarding

Health & safety

Partnership working

Job description

Salary: £29,539 - £34,613

Location: Grantham

Hours: 35

Closing Date: 15/11/2026 23:59

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 11 days at 23:59 GMT.

Helping Our Customers - Download Equality Diversity and Inclusion Strategy - Download Scheme Manager Updated 27th October 2026.docx

The Vacancy

Scheme Manager (Independent Living for Older Persons)

Are you passionate about supporting older people to live independently, safely and with dignity?

We are looking for a compassionate, proactive and customer-focused Scheme Manager to join our Independent Living for Older Persons (ILOP) project at Steeple Leas.

This is a rewarding opportunity to make a real difference to the lives of older residents, helping them maintain their independence while creating a welcoming and supportive community environment.

About Steeple Leas

Steeple Leas is a warm and welcoming supported housing scheme providing long-term accommodation across 35 self-contained flats. Our aim is to empower residents to live independently while fostering a strong sense of community through regular tenant engagement, activities and support.

As part of the wider ILOP service, you will work alongside a team of Scheme Managers located across the East Midlands, reporting directly to the ILOP Manager.

"I am proud to manage a scheme where we have seen older people able to get their independence and confidence back. Our scheme is much more than just buildings – we’re a big supportive family!" - Current Scheme Manager

What You'll Be Doing

Providing housing management and tenancy support to older residents.
Building positive relationships with tenants, families, carers and external agencies to help meet resident needs.
Promoting customer wellbeing, independence and tenancy sustainability.
Reporting repairs and undertaking regular health and safety inspections throughout the scheme.
Supporting residents to access appropriate services, aids and adaptations.
Encouraging tenant participation through meetings, activities and community engagement opportunities.
Ensuring communal areas are safe, welcoming and well maintained.
Monitoring and maintaining secure access arrangements across the scheme.

About You

Knowledge of current social housing and housing management issues.
An understanding of the issues affecting older people and the challenges they may face in maintaining independent living.
Substantial experience of supporting vulnerable individuals.
Knowledge and understanding of safeguarding, health and safety and food hygiene requirements.
An understanding of people's human rights and the importance of promoting dignity, choice and independence.
Excellent communication, organisation and partnership-working skills.
The ability to build positive relationships with residents, colleagues and external partners.
An understanding of the needs of people from diverse social, cultural and racial backgrounds.

Working Pattern

This role is contracted for 35 hours per week, worked over 5 days a week with working hours covered between 8:00am and 5:00pm.

Additional Information

Our Head Office is based in Clifton, and you will occasionally be required to attend training and meetings there.

As part of the recruitment process, shortlisted candidates will be asked to complete a work-related assessment at interview.

Why Join Us?

This is an opportunity to be part of a dedicated team committed to helping older people live independently and confidently within their own homes and communities. Every day brings the chance to make a genuine difference to residents' wellbeing, independence and quality of life.

If you're passionate about providing excellent customer service and supporting older people to thrive, we'd love to hear from you.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

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