Housing Scheme Manager

PILGRIMS' FRIEND SOCIETY; Stowmarket; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Ongoing management support

Friendly staff team

Employee Assistance Programme

Perkbox rewards

Team events

Paid DBS checks

Pension scheme

Recommend a Friend Scheme

Medicash

Care Friends

Job summary

Pilgrims' Friend Society is seeking a part-time Housing Scheme Manager to oversee day-to-day operations of a housing scheme for older residents. You will allocate housing units, support wellbeing, and lead staff while ensuring excellent customer care and compliance with policy.

The role requires supervisory and budget experience, strong communication and IT skills, and a compassionate, evangelical Christian outlook. 20 hours per week on-site with benefits included.

Qualifications

• Experience managing a housing scheme or similar environment.
• Customer-facing experience.
• Ability to lead and motivate others.
• Strong communication and organisational skills.
• Budget control/management experience.
• Good IT skills including Excel and Outlook.

Responsibilities

• Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly.
• Ensure the wellbeing of occupants is maintained to a high standard.
• Ensure support plans are kept up to date.
• Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences.
• Manage the domestic and maintenance teams.
• Manage the Wellbeing Assistant.
• Work with the Finance Team to manage rents, services and other charges.
• Be responsible for devotions and lead devotional times as required.
• Provide excellent customer care, ensuring calls and visits are handled professionally.
• Oversee health and safety of the scheme.
• Manage complaints from service users and staff according to policy.
• Promote the Society and the scheme to maximise occupancy and rental income.

Skills

Management experience

Supervisory experience

Customer-focused

Leadership

Strong communication

Budget management

Organisational skills

IT literacy

Tools

Excel

Outlook

Job description

As Housing Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting our residents and ensuring they enjoy a loving, caring and supportive environment where their wellbeing is at the heart of what we do.

Responsibilities

• Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly.
• Ensure the wellbeing of occupants is maintained to a high standard.
• Ensure support plans are kept up to date.
• Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences.
• Manage the domestic and maintenance teams.
• Manage the Wellbeing Assistant.
• Work with the Finance Team to manage rents, services and other charges.
• Be responsible for devotions and lead devotional times as required.
• Provide excellent customer care, ensuring telephone calls, personal callers and clients are dealt with in a friendly, efficient and professional manner.
• Oversee the health and safety of the scheme.
• Manage complaints from service users, staff and others in accordance with Society policy.
• Promote the Society and the scheme to maximise occupancy, sales and rental income, ensuring enquiries are followed through and progressed towards occupancy wherever reasonably possible.

We are looking for someone who has:

• An understanding of the needs of older people.
• Management or supervisory experience in a housing scheme or similar environment.
• Experience working in a customer-focused environment.
• The ability to lead and motivate others.
• Strong communication skills.
• Experience in budget control and management.
• Good IT skills, including Microsoft Excel and Outlook.
• The ability to work effectively under pressure.
• Strong organisational skills.

Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) Regulations 2010).

£20,740 per year (pro rota) Part-time (20 Hours per week) Permanent Elderly

Faith-based Health Social Welfare

Actively Interviewing, Hours: 20 hours per week, Monday to Friday On-call: Cover required

What We Offer

• £20,740 per annum (£41,470 FTE)
• Ongoing support from management
• The opportunity to be part of a friendly and committed staff team
• Employee Assistance Programme
• Perkbox rewards
• Team events
• Paid DBS checks
• pension scheme
• Recommend a Friend Scheme
• Medicash
• Care Friends