Housing Pathways Team Leader

North Norfolk District Council; Cromer; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Employee assistance program

Discounts portal

Salary sacrifice schemes

Hybrid working

Job summary

North Norfolk seeks an experienced Housing Pathways Team Leader to oversee homelessness accommodation pathways, temporary accommodation services and housing register functions. You will lead a team, drive performance and collaborate with landlords, providers and internal teams to deliver high-quality, compliant housing services.

The role focuses on improving outcomes for residents, managing resources efficiently, and delivering service improvements during challenging times.

Qualifications

• Experience of leading and managing housing or homelessness services.
• Strong knowledge of homelessness legislation and statutory duties.
• Experience of managing performance, budgets and service improvement.
• Excellent partnership-working and stakeholder management skills.
• Ability to make sound decisions in a demanding and changing environment.
• Strong communication, organisational and leadership skills.
• Commitment to delivering high-quality services and positive outcomes for residents.

Responsibilities

• Lead and manage the Housing Pathways Team, overseeing homelessness accommodation pathways, temporary accommodation services and housing register functions.
• Drive service performance, continuous improvement and efficient use of resources.
• Develop and strengthen accommodation pathways with landlords and housing providers to secure settled housing.
• Ensure services are delivered effectively, compliantly and with compassion.

Skills

Leadership

Housing policies

Stakeholder management

Performance management

Budget management

Strategic thinking

Communication

Team development

Job description

About The Role

North Norfolk is a stunning rural district, renowned for its beautiful coastline, expansive landscapes and vibrant communities, all within easy reach of Norwich. While it is a wonderful place to live, many residents face significant challenges in accessing and sustaining affordable housing within a highly competitive housing market. Secure, affordable and stable housing is fundamental to health, wellbeing and quality of life, and helping people achieve this can have a genuinely life-changing impact.

As our Housing Pathways Team Leader, you will lead the operational delivery of key housing services, ensuring the Council meets its statutory homelessness responsibilities whilst delivering high-quality, customer-focused services.

You will manage the Housing Pathways Team, overseeing homelessness accommodation pathways, temporary accommodation services and housing register functions. A key aspect of the role is managing the Council's temporary accommodation portfolio, ensuring accommodation is safe, suitable, compliant and provides the best possible outcomes for residents.

Working closely with landlords, housing providers, support agencies and internal teams, you will develop and strengthen accommodation pathways that help people secure and sustain settled housing. You will also drive service performance, continuous improvement and effective use of resources, ensuring residents receive an excellent service during some of the most challenging periods of their lives.

This is an exciting opportunity to lead a service that has a direct and lasting impact on residents, communities and the future delivery of housing services across North Norfolk.

About You

We are looking for an experienced and motivated housing professional with a passion for delivering excellent services and improving outcomes for people facing housing difficulties.

You will have experience of managing teams within a housing, homelessness or related service and a strong understanding of the legislation, policies and practices that underpin homelessness prevention and accommodation services.

You will be an effective leader, capable of motivating and developing staff, driving performance and fostering a positive and collaborative team culture. You will also be confident in building strong relationships with landlords, housing providers, partner organisations and other stakeholders to increase accommodation options and deliver innovative housing solutions.

Most importantly, you will be passionate about making a difference. You will combine strategic thinking with a practical, customer-focused approach, ensuring services are delivered effectively, compliantly and with compassion.

You will bring:

• Experience of leading and managing housing or homelessness services.
• Strong knowledge of homelessness legislation and statutory duties.
• Experience of managing performance, budgets and service improvement.
• Excellent partnership-working and stakeholder management skills.
• The ability to make sound decisions in a demanding and changing environment.
• Strong communication, organisational and leadership skills.
• A commitment to delivering high-quality services and positive outcomes for residents.

If you are looking for a rewarding leadership role where you can influence service delivery, support vulnerable residents and help shape housing pathways across North Norfolk, we would love to hear from you.

Application Information

Applications for job-share/part-time hours will be considered.

The post requires a basic DBS check.

Closing Date

11.59pm on 25 November 2026

Interviews

7 December 2026

Get in Touch

For an informal discussion, please contact Lisa Grice on:

Telephone:[phone]
Email:[e-mail]

About Us

North Norfolk is a fantastic place to live, work and visit. It covers 360 sq miles of coastal and rural environment, with over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live.

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.

Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency. We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.

We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.

Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:

• employee assistance program
• discounts portal
• salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).

You will also enjoy:

• a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
• 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
• access to an excellent local government pension scheme based on your local authority career average earnings

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.