Housing Partner: Tenancy & Community Support

Abri; South Cheriton; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Abri is seeking a Housing Partner to manage a patch of up to 600 homes across the Bristol area and to travel to the Yeovil office for team meetings. You will also work from Bristol the rest of the week, building relationships with customers and partners to sustain tenancies and improve outcomes.

You will handle tenancy issues, enforce tenancy rules where needed, and collaborate with third party agencies to deliver safe, welcoming communities. A UK driving license is essential.

Qualifications

• Experience in housing management or a similar customer-focused role.
• Knowledge of tenancy management, tenancy enforcement and legal processes.
• Confidence managing difficult conversations and challenging situations.
• Great communication and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Experience using customer management systems and working digitally.

Responsibilities

• Build strong, positive relationships with customers and communities.
• Support customers to sustain their tenancies and access the help they need.
• Resolve tenancy issues, including anti-social behaviour and breaches of tenancy.
• Work closely with colleagues and partner with third party agencies to find solutions and improve outcomes.
• Carry out estate and neighbourhood inspections, helping to ensure communities remain clean, safe and welcoming.
• Act as a visible and approachable representative of Abri within your patch.
• Take ownership of customer issues and see them through to resolution.

Skills

Relationship building

Communication

Customer service

Organisation

Digital literacy

Education

Tools

CRM software

Job description

Abri is seeking a Housing Partner to manage a patch of up to 600 homes across the Bristol area and to travel to the Yeovil office for team meetings. You will also work from Bristol the rest of the week, building relationships with customers and partners to sustain tenancies and improve outcomes.

You will handle tenancy issues, enforce tenancy rules where needed, and collaborate with third party agencies to deliver safe, welcoming communities. A UK driving license is essential.