Housing Partner (Housing Officer)

TN United Kingdom; Bracknell; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Housing Partner (Housing Officer) in Bracknell for a 3 to 6 month contract. The role involves proactive tenancy management, supporting customers through various stages of their tenancy, and collaborating with community safety teams. Ideal candidates will have a Level 3 housing qualification or commitment to obtain one, along with GCSEs in Maths and English. This hybrid position offers a Monday to Friday schedule.

Qualifications

• Experience in front-line service delivery in housing or related field.
• Commitment to complete housing qualification within 12 months.

Responsibilities

• Deliver tenancy management service and build customer relationships.
• Handle applications for tenancy-related matters and enforce tenancy agreements.
• Collaborate with community safety colleagues.

Skills

Customer Relationship Management

Tenancy Management

Education

Level 3 CIH Housing Qualification

GCSE in Maths

GCSE in English

Job description

Client:

Vox Network Consultants

Location:

Bracknell, Berkshire

Job Category:

Other

EU work permit required:

Yes

Job Reference:

27e6f4a60e69

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Housing Partner (Housing Officer)

Bracknell, Berkshire

3 to 6 month ongoing contract

Mon to Fri 9am to 5pm (hybrid position)

Responsibilities

• Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch.
• Support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits, and property inspections for mutual exchanges and transfers. Oversee complex general enquiries and provide information to support complaint resolution.
• Handle applications for succession, assignment, and other tenancy-related matters in line with legislation, policy, and the tenancy agreement.
• Assist the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods.
• Take appropriate tenancy enforcement action, including legal proceedings when required, for breaches of tenancy such as tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding, and abandonment.
• Collaborate with community safety colleagues for initial information gathering and ongoing community safety work.

Requirements

• Level 3 or equivalent CIH housing qualification or commitment to enroll within the first 12 months and complete successfully within a reasonable timeframe.
• GCSE pass in Maths and English, or equivalent.
• Understanding of tenancy and neighbourhood management with experience in front-line service delivery in a related field.
• UK driver's license - requirement to drive own car.

Note: All applications are monitored. Shortlisted candidates will be contacted via phone or email.

Additional: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 17/05/2025 by TN United Kingdom