Housing Options Trainee

Ashford Borough Council; Ashford; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Salary linked pension scheme

Generous annual leave with flexi time

Free life insurance

Supportive relocation package for sel­

Training and development opportunities

Job summary

Ashford Borough Council is seeking a Housing Options Trainee to join our Housing Options team. You will provide administrative, telephone and front-line support to Housing Options Officers, helping residents receive clear, timely, high-quality advice.

You will be the first point of contact for customers, assist with enquiries, and work as part of a busy team while studying for the Level 3 Housing & Property Management Apprenticeship with full support to help you succeed.

Qualifications

• Experience in an administrative role involving contact with the public.
• Excellent customer service and commitment to high-quality service delivery.
• Strong communication and interpersonal skills.
• Ability to plan, prioritise and manage workload in a pressured environment.
• Confidence to take ownership of actions and respond appropriately.

Responsibilities

• Provide administrative, telephone and front-line support to Housing Options Officers.
• Respond to a wide range of housing enquiries and advise residents.
• Support Housing Options Officers with administrative tasks and casework.
• Contribute to delivering a customer-focused service and positive outcomes.

Skills

Customer service

Administrative support

Communication

Prioritisation

Education

Level 3 Housing & Property Management Apprenticeship

Job description

Start your career in Housing and make a real difference to residents in need. We are looking for a customer-focused individual to join our Housing Options team as a Housing Options Trainee. This is an ideal entry role for someone who is passionate about helping people, keen to learn, and looking to build a career in Housing. You will provide administrative, telephone and front-line support to our Housing Options Officers and play a key role in ensuring residents receive clear, timely and high-quality advice. You will act as the first point of contact for customers, responding to a wide range of housing enquiries. Resolving as many queries as possible using available information systems and your developing knowledge of housing policy, along with:

• Supporting Housing Options Officers with administrative tasks and casework.
• Assisting in delivering a customer-focused service, helping to influence efficient and positive outcomes.
• Working as part of a busy team, ensuring tasks are completed on time and to a high standard.
• It is essential that you have previous experience in an administrative role involving contact with the public along with having:
• Excellent customer service skills and a commitment to high-quality service delivery.
• Strong communication and interpersonal skills.
• Ability to plan, prioritise and manage workload in a sometimes pressured environment.
• Confidence to take ownership of actions and respond appropriately to situations.

In addition it is essential that you are committed to personal development as you will study for the Level 3 Housing & Property Management Apprenticeship where full support will be provided to help you succeed in your training and development. Learn more about the qualification

• Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package for selected roles and opportunities for training and development.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide We welcome applications form the Armed Forces Community