Housing Options Support Advisor (Hybrid)

Wealden District Council; England; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary & pension

Professional development opportunities

Job summary

Wealden District Council is seeking a proactive, customer-focused team member to support residents facing housing difficulties. You will be the first point of contact, guiding people to housing services and providing practical support with empathy and professionalism.

The role involves administration, documenting communications, handling housing applications, invoices and liaison with partner agencies to ensure a responsive service. Hybrid working arrangements are available.

Qualifications

• Experience in customer-facing roles is essential.
• Strong admin and organisational abilities.
• Knowledge of housing/homelessness services is advantageous.

Responsibilities

• Support customers accessing housing and homelessness services
• Provide administrative support to the Homeless Prevention & Accommodation, Housing Allocations & Housing Options teams
• Manage customer records, correspondence and supporting documentation
• Assist with housing applications and customer enquiries
• Process invoices and financial transactions
• Collaborate with colleagues and partner agencies to deliver an effective service

Skills

Customer service

Communication

Administration

Organisational skills

IT skills

Attention to detail

Prioritisation

Public-facing experience

Empathy

Problem solving

Housing knowledge

Tools

Microsoft Office

Job description

Wealden District Council is seeking a proactive, customer-focused team member to support residents facing housing difficulties. You will be the first point of contact, guiding people to housing services and providing practical support with empathy and professionalism.

The role involves administration, documenting communications, handling housing applications, invoices and liaison with partner agencies to ensure a responsive service. Hybrid working arrangements are available.