Housing Options Officer

Lichfield District Council; Lichfield; Presencial; GBP 32 000 - 42 000; Tempo integral

Resumo da oferta

Lichfield District Council seeks a permanent Housing Options Officer to join the Housing Options team and provide a professional, customer‑focused housing advice service. You will work to prevent homelessness under the Homelessness Reduction Act 2017, helping people access suitable public or private housing and liaising with applicants, statutory bodies and third sector partners.

A detailed knowledge of homelessness legislation and strong interpersonal skills are essential to secure sustainable

Qualificações

• Detailed knowledge of homelessness and housing legislation including security of tenure and private tenants' rights as covered by the 1996 Housing Act, the Homelessness Reduction Act 2017, Children Act 1989 and the Care Act 2014.
• Excellent interpersonal skills including active listening, advocacy and a win-win approach with all stakeholders.
• Good working knowledge of relevant case law, codes of guidance, benefits and available support to applicants experiencing housing problems.

Responsabilidades

• Provide a professional, effective and efficient customer-focused housing options service to those approaching the council for housing advice.
• Help prevent homelessness wherever possible by supporting people to keep their current home or access a new home in the public or private housing sector.
• Liaise with applicants, statutory organisations, advocates and third sector providers to arrive at sustainable housing solutions for applicants with complex and multiple needs.

Conhecimentos

Interpersonal skills

Active listening

Advocacy

Win-win approach

Knowledge of homelessness legislation

Case law awareness

Descrição da oferta de emprego

A vacancy has arisen for a permanent Housing Options Officer. As part of the Housing Options team, you will provide a professional, effective and efficient customer focused housing options service to those people approaching the council for housing advice. We look at all housing options available and prevent homelessness wherever possible, either by providing support to help people keep their current home or in accessing a new home in the public or private housing sector.

The position is fundamental to the provision of services to vulnerable people who may approach the council for assistance with housing. It is is a specialist role that will be at the forefront of the prevention of homelessness following the introduction of the Homelessness Reduction Act 2017

As a professional role,it is essential that you can demonstrate possessing a detailed knowledge of relevant homelessness and housing legislation including security of tenure and private tenants' rightsascoveredbythe 1996 Housing Act, the Homelessness Reduction Act 2017, Children Act 1989 and the Care Act 2014. You should have excellent interpersonal skills including active listening, advocacy and a win-win approach with all stakeholders. You should also be able to demonstrate a good working knowledge of relevant case law, codes of guidance, benefits and available support to applicants experiencing housing problems. The post holder will be required to liaise with applicants, statutory organisations, advocates and third sector providers to arrive at a sustainable housing solution for applicants with complex and multiple needs, for example mental health combined with drug and/or alcohol addiction.

At Lichfield District Council we are committed to creating a positive environment and culture that promotes equality, diversity and inclusion. We welcome applications from all backgrounds regardless of age, disability, gender identity and expression, sexual orientation, race or ethnicity, religious or spiritual belief, those with caring responsibilities. All applicants are selected based on experience, knowledge and skills which are identified in the person specification.

We reserve the right to carry out a DBS (DBS Scotland) with relevant checks dependant on the requirements of the role within the Council and in line with relevant legislation after your appointment.

Attached documents
Housing Options Officer Job Description NEW.docx