Housing Officer / Social Housing Tenancy Management

AWD Online; Staines-upon-Thames; On-site; GBP 35,000; Full time

Job summary

A well-established housing association is seeking a Housing Officer in Staines-upon-Thames. The role involves ensuring high-quality housing services, managing tenancies, and supporting residents while maintaining an empathetic and respectful approach. Competitive salary with generous benefits including 25 days holiday and a contributory pension scheme.

Benefits

25 days’ holiday (plus bank holidays)

Up to 8% contributory pension

Investment in learning and development

Annual allowance for health and lifestyle benefits

Cycle to Work Scheme

Qualifications

• Experience in housing, housing association, social care, or customer service roles is preferred.
• Confident in using IT systems and maintaining accurate records.

Responsibilities

• Take ownership of lettings, voids, and tenancy management.
• Handle anti-social behaviour with integrity.
• Manage responses to resident issues promptly.

Skills

Customer service

Problem-solving

Attention to detail

Empathy

Education

Maths and English GCSEs (A*-C or equivalent)

Job description

Housing Officer with excellent customer service andproblem-solving skills, a can-do attitude and a passion for delivering excellent housing services is required to join a well-established housing association.

If you have experience in a similar role within housing / housing association / social care / supported living sector OR in any customer-facing / customer service role we’d like to hear from you!

SALARY: £34,285 per annum+ Generous Benefits (see below)

LOCATION: Staines, Surrey (TW18) – Onsite working

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday – Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Officerwith excellent customer service andproblem-solving skills, a can-do attitude and a passion for delivering excellent housing services.

Working as the Housing Officer you will treat customers with respect, take pride in your work, and roll up your sleeves to get things done.

The organisation’s Retirement Living schemes are home to people who value their independence but benefit from a little extra support. As the Housing Officer you will be the face of that support – building trust, solving problems, and making a real difference in people’s everyday lives.

DUTIES

Your duties as a Housing Officer will include:

• Taking ownership of lettings, voids and tenancy management with care and attention

• Working with local services to make sure residents get the right support, at the right time

• Handling anti-social behaviour confidently and fairly, always acting with integrity

• Keeping systems up to date and following through on actions – because details matter

• Listening to residents and responding quickly to issues – never walking past a problem

• Supporting inspections, audits and service charge processes – helping keep schemes safe, well-run and compliant

• Representing the organisation at meetings, forums and even court when required

What matters most

• You’re respectful, reliable and act with empathy – especially when things are tough

• You are solutions-focused and take ownership – no passing the buck

• You stay calm under pressure and bring a positive, can-do attitude

• You care about doing a job properly and making a difference – not just meeting KPIs

You’ll also need

• Maths and English GCSEs (A*-C or equivalent)

• Some experience in a similar role within housing / housing association / social care / supported living sector OR in any customer-facing / customer service role

• Confidence using IT systems and keeping accurate records

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13499

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