Housing Officer (Rents)

Morgan Hunt UK Limited; Glasgow; On-site; GBP 26,000 - 38,000; Part time

Job summary

A Glasgow based housing association is seeking a dedicated Rent Officer to join their Tenancy Services Team for a temporary period of around 3 months. You will play a crucial part in ensuring effective rent collection and arrears management, delivering high-quality services that meet tenant needs, with emphasis on customer service and regulatory compliance.

Key duties include maintaining accurate records, coordinating with external agencies, and assisting in legal notices when necessary, while

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Knowledge of housing regulations and best practices is preferred.

Responsibilities

• Provide excellent customer service in rent collection and arrears management.
• Ensure efficient delivery of rent management services.
• Maintain records in compliance with GDPR and confidentiality requirements.
• Collaborate with external agencies to support tenants.
• Assist in preparation of legal notices and court actions.
• Support tenancy sustainment initiatives and engage with tenants.

Skills

Communication skills

Interpersonal skills

Independent work

Team collaboration

Housing regulations

Education

Degree in housing or social work

Professional housing certifications

Job description

A Glasgow based housing association is seeking a dedicated Rent Officer to join their Tenancy Services Team for a temporary period of around 3 months.

In this role, you will play a crucial part in ensuring effective rent collection and arrears management. Your commitment to customer service and compliance with housing regulations will help deliver high-quality services that meet the needs of tenants.

Key Responsibilities

• Provide excellent customer service in rent collection and arrears management.
• Ensure efficient delivery of rent management services.
• Maintain accurate records in compliance with GDPR and confidentiality requirements.
• Collaborate with external agencies to provide support and advice to tenants.
• Assist in the preparation of legal notices and court actions when necessary.
• Support tenancy sustainment initiatives and engage with tenants to address their needs.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Knowledge of housing regulations and best practices is preferred.

Education Requirements

• Relevant degree or qualification in housing, social work, or a related field is advantageous.
• Professional certifications in housing management are a plus.

Experience Requirements

• Previous experience in a housing officer or similar role is preferred.
• Experience in customer service or community engagement is advantageous.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.