Housing Officer (Permanent)

Housing Associations Limited.; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Job summary

Ardenglen Housing Association in Glasgow is seeking a permanent Housing Officer to deliver housing services with a focus on arrears, allocations and preventing anti-social behaviour. You will work with the Customer Services & Asset Management teams to support tenants and the community.

The role requires strong communication, IT skills (including Microsoft Office) and experience with housing management software, with the ability to work well in a small team and supervise a patch assistant.

Qualifications

• Experience in housing management, including arrears, allocations and anti-social behaviour.
• Strong communication with customers and colleagues.
• Proficiency with IT and housing management software.
• Ability to work in a small team and manage a patch assistant.

Responsibilities

• Housing Management: delivering housing services with focus on arrears, allocations and anti-social behaviour.
• Customer Service: provide excellent service to all customers; work in a small team; line management of patch assistant.
• IT Skills: use Microsoft packages and housing management software.
• Problem Solve: apply professional judgement to create solutions for complex issues.

Skills

Customer service

IT skills

Problem solving

Communication

Teamwork

Tools

Housing management software

Microsoft Office

Job description

Due to colleague promotion, we have an exciting permanent vacancy as housing officer become available.

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community‑led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not‑for‑profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long‑term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close‑knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

• Customer and Community Focused: customer and community is the focus of all that we do
• Accountable: we take ownership and deliver on our promises
• Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
• Innovative: we challenge the status quo and provide an environment which enables creativity
• Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
• Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

It is our objective to deliver first‑class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. The Housing Officer role plays a pivotal role in helping us achieve our vision.

In this role you’ll need to demonstrate confidence in communicating with our customers. You will require an understanding of the role of the housing management team.

You’ll work in collaboration with the Customer Services & Asset Management team to deliver positive outcomes for our customers and the community.

Your responsibilities will include:

• Housing Management: delivering a range of housing services with a particular focus on arrears management, allocations and anti social behaviour.
• Customer Service: provide an excellent level of service to all customers & the ability to work well within a small team, with line management responsibility for patch assistant.
• IT Skills: Possess a good understanding of IT including Microsoft packages as well as any experience of working with housing management software.
• Problem Solve: Use professional judgement to create solutions to complex issues ensuring positive outcomes for customers.

The full job description and person specification for the post can be found within our recruitment pack here – Recruitment Pack

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

• Continuous improvement of best value and quality service provision
• Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered
• Commitment to the core values of Ardenglen Housing Association

Interviews for the post will be held on Thursday 19th November 2026

All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing usin advance.

Closing date for applications

Monday 9th November 2026, 12:00

Job Type

Full Time