Assistant Housing Officer

Scottish Federation of Housing Associations; Greenock; Hybrid; GBP 36,517 - 39,921; Part time

Benefits offered by this job

8 weeks annual leave (pro rata)

Family friendly policies

SHAPS pension scheme

Focus on wellbeing

Job summary

A housing association in Scotland is seeking an Assistant Housing Officer to deliver high-quality housing services in Inverclyde. This part-time role (14 hours per week) involves administering housing applications, supporting rent account monitoring, and engaging positively with tenants. Candidates should possess strong communication skills and an ability to build relationships. The position offers a salary of £36,517–£39,921, with hybrid working arrangements and a commitment to wellbeing.

Qualifications

• Ability to work in a customer-oriented environment.
• Open and honest communication style.
• Flexibility and willingness to learn.

Responsibilities

• Administer housing applications and mutual exchanges.
• Support rent account monitoring and early arrears intervention.
• Carry out estate inspections and address neighbourhood concerns.
• Deliver excellent customer service and support complaints process.
• Work with partner agencies to support tenants with specific needs.

Skills

Customer service

Communication

Relationship building

Empathy

Job description

The Role

Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Assistant Housing Officer is central to achieving this. As part of our Housing and Communities team, you’ll play a key frontline role in delivering high quality, compassionate and responsive housing services across Inverclyde.

You will work closely with Housing Officers, the Housing & Customer Support Manager and colleagues across Customer Support and Property Services, supporting a broad range of activities, including:

• Allocations & Voids: administering housing applications, nominations and mutual exchanges; minimising void rent loss through effective pre allocation work.
• Tenancy & Income Management: supporting rent account monitoring, early arrears intervention and helping tenants maximise income through partnership working.
• Estate Management: carrying out estate inspections, addressing neighbourhood concerns and contributing to safe, well maintained communities.
• Customer Engagement: delivering excellent customer service, supporting Cloch’s complaints process, encouraging tenant participation and contributing to community initiatives.
• Casework & Tenancy Sustainment: working with partner agencies to support tenants with specific needs and strengthen long term tenancy outcomes.

Working at Cloch

It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life.

We are proud of our customer service and remain committed to delivering services that make a meaningful difference to tenants.

How to Fit at Cloch

Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:

• Communicate openly, honestly and with empathy
• Build positive relationships with tenants and partners
• Take pride in providing high‑quality customer service
• Bring curiosity, flexibility and a willingness to learn
• Use feedback and insight to guide thoughtful decisions
• Live our values through your day‑to‑day approach

Closing date for applications

Friday 10th April 2026, 12:00

Full salary & employment details

This is a permanent, part time (14 hours per week) job share post with a salary of £36,517–£39,921 (Grade 6), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.

The full job description and person specification for the post can be found within our recruitment pack on our website, under current vacancies.

Job Type

Part Time

Contact name: Carolyne Swinney

Email address: [e-mail]