Housing Officer (Income)

S1jobs; Balchraggan; Hybrid; GBP 42,000 - 46,000; Full time

Job summary

Albyn Housing Society in Inverness is seeking a Housing Officer to join the Income team on a permanent, full-time basis (35 hours per week) with hybrid working. The salary range is £41,904–£46,015 plus a £1,444 annual car allowance.

You will manage income-related housing services and advise customers on policy, legislation and tenancy obligations. You will engage with customers to develop local services in line with the Scottish Social Housing Charter, handle complaints under SPSO guidance and

Qualifications

• Experience in a customer-focused environment.
• Knowledge of Scottish housing legislation, tenancy management, and welfare systems.
• Ability to demonstrate commitment to achieving performance results and deadlines.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to work proactively and collaboratively.
• Ability to work unsupervised and make decisions independently.

Responsibilities

• Deliver effective housing management services relating to Income.
• Provide information and advice to customers on policy, legislation and tenancy obligations.
• Engage with customers to develop and deliver local services in line with the Scottish Social Housing Charter.
• Investigate and respond to customer contacts, including complaints, per SPSO guidance.
• Help develop and maintain effective internal and external working relationships.
• Assist in developing and applying relevant policies, procedures, and good practice.

Skills

Customer-focused environment

Scottish housing legislation

Welfare systems knowledge

Meet deadlines

Collaborative working

Independent decision-making

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We have an exciting opportunity to join the Income team as a Housing Officer.

Contract Terms: 35 hours per week (full time), permanent

Salary: £41,904-£46,015, Grade E4-E1+ Car allowance (currently £1,444 per annum). Salary placing will normally be at the first point of the scale.

Location: Inverness, with hybrid working (weekly attendance to the office will be required)

Closing Date: Monday 9th November, 9am

Interview Date: w/c 16th November

About The Role

• Deliver effective housing management services relating to Income.
• Provide information and advice to customers on relevant aspects of policy, legislation, and their tenancy obligations.
• Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements.
• Investigate and respond to customer contacts, including complaints, in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance.
• Help to develop and maintain effective internal and external working relationships.
• Assist in the development of and apply relevant policies, procedures, and good practice.
• Carry out all duties in line with Albyn’s values and policies.
• Carry out any other duties to the standards set as may reasonably be required by the business needs of the Society.

What we are looking for

• Experience of working in a customer focused environment.
• Knowledge of Scottish housing legislation, tenancy management, and welfare systems.
• Ability to demonstrate a commitment to achieving successful performance results and working to deadlines.
• Good working knowledge of Microsoft Office e.g. Word, Excel and Outlook.
• Ability to work proactively and collaboratively.
• Ability to work unsupervised and make decisions independently, taking responsibility for the decision made, appropriate to the level of the post.

Why apply?

This role offers the opportunity for an enthusiastic, well organised and caring individual to join Albyn’s high performing Income Team.

As a Housing Officer you will be expected to deliver high quality customer services to an allocated caseload that will ensure the organisation’s aims, objectives and performance standards are met or exceeded in accordance with all relevant legislation, policies, procedures, and best practice guidance, and within available budget parameters. You will be required to operate in the Income function but have excellent general all round housing management capabilities.

For further information, please contact Julie Rigby, Senior Housing Officer on 07976 750926

Please note that we are unable to offer visa sponsorship for this role; therefore, applications will only be considered from candidates who already have the unrestricted right to work in the UK.