Housing Officer

Housing Diversity Network; York and North Yorkshire; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications, con...

Job summary

54 North Homes is seeking a dedicated Housing Officer to visit tenants, conduct estate inspections, and manage tenancy services across York and nearby areas. You will build strong relationships with customers and colleagues, delivering high-quality, cost-effective housing management within set targets and KPI-driven objectives.

The role requires an excellent communicator who can plan workload, work independently when needed, and maintain organised records while complying with housing policies.

Qualifications

• Excellent communication skills and ability to plan and prioritise workload.
• Ability to work on own initiative and lone working in the community and tenants' homes.
• Experience in social housing environment and knowledge of housing legislation is advantageous.
• Full UK driving licence and access to a vehicle for work.

Responsibilities

• Deliver high-quality, cost-effective, customer-focused services.
• Deliver tenancy and estate management services for housing across the York geography.
• Work as part of a team to achieve targets, KPIs and objectives.
• Provide a holistic housing management service, building and maintaining relationships with customers and sustaining tenancies.

Skills

Communication skills

Interpersonal skills

Time management

Planning & prioritisation

ICT skills

Driving licence

Job description

About The Role

You must be enthusiastic and able to demonstrate that you have the ability, attitude and interpersonal skills to build strong and effective relationships with customers and colleagues and support the work of 54 North Homes in our communities.

The Housing Officer role involves visiting tenants, customer contact visits, low level Anti-social behaviour, Estate Inspections & Allocations.

It goes without saying that you will have good organisation, time management and ICT skills. But most importantly you will be great with people.

About You

You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines.

You will be part of a team, but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenant’s homes.

Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.

We expect you to: -

• Deliver high-quality, cost-effective, customer-focused services
• Deliver tenancy and estate management services for housing across the 54North Homes geography
• Work as part of a team to achieve targets, KPIs and objectives.
• Provide a holistic housing management service, building and maintaining relationships with customers and sustaining tenancies.
• A full UK driving licence and access to a vehicle for work purposes is essential.

Working With Us

You’llbe part of ourHousing Services Team. Ifyou’dlike to know more about the role, feel free to reach out to [e-mail] or telephone [phone].

KeyDetails

• Housing Officer–permanent role
• Salary is £37,363 per annum plus a Karbon car payment of £2,405per annum.
• Location: York
• Your designated patch will cover York and the surrounding areas, including locations within approximately one hour's drive of York.
• 37 hours per weekwithagile working

We recognise the contribution people with criminal records can make as colleagues andwewelcomeallapplications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to,and do not place them at,or make them a risk in the rolethey’reapplying for.

The roleyou'reapplying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) mustsubmitan enhanced disclosure and barring check application duringpre-employment checks.

WhyJoin Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Would you like to speak to a member of our team?

Just submit your details and we will be in touch shortly.