Housing Officer

Southway Housing; Wythenshawe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

35-hour week

25 days annual leave (increasing to 30

Contributory pension

Job summary

Southway Housing in Greater Manchester is seeking a Housing Officer to manage tenancies across a local patch in South Manchester. The role blends office work with home visits and estate inspections to deliver responsive housing services.

You will build relationships with residents, partners and colleagues, handle sensitive conversations, and contribute to safer, well-maintained communities. A 35-hour week and generous leave support a balanced, customer-focused approach.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to handle sensitive situations with discretion.
• Proven organisational skills and ability to manage multiple tasks.

Responsibilities

• Allocate homes and manage tenancies across a local patch.
• Support residents to sustain tenancies and address issues in properties and estates.
• Respond to safeguarding, anti-social behaviour and complex tenancy cases.
• Work in partnership with residents and agencies to improve communities.
• Conduct home visits and light estate tasks, including sign-ups and inspections.

Skills

Communication skills

Job description

We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer.

We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This includes:

• Allocating homes, changing of tenancies, and giving advice about housing options
• Working closely with residents to help them sustain their tenancies
• Responding to issues around property and garden condition
• Managing tenancies, estates and communities through effective partnership working
• Responding to safeguarding, domestic abuse and anti-social behaviour reports using a person-centered approach

This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines.

We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced.

You will carry out home visits across our neighbourhoods - including busier areas - and therefore, will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work.

This, combined with smaller neighbourhood patches, approximately five hundred homes, family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities.

We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act.

You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role.

Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive.

In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive.