Housing Officer

SNG (Sovereign Network Group); West of England; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 Days Holiday

Buy/Sell Holiday

Wellbeing days

Matched pension up to 12%

Life cover at 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym membership discounts

24/7 virtual GP service

Inclusion & Equality culture

Job summary

Sovereign Network Group is recruiting a Housing Officer in Bristol for a hybrid role combining office work, home working, and customer meetings. You will manage tenancy, leasehold, and neighbourhood services, engaging with residents and partners to deliver responsive, compliant services.

The role focuses on strong community presence, data-informed improvements, and collaboration with authorities and agencies to deliver safe, effective housing services.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills to influence and resolve issues.
• Collaborative approach across teams and external partners.
• Knowledge of landlord services and regulations.

Responsibilities

• Deliver tenancy, leasehold, and neighbourhood management services across your locality.
• Act as a trusted contact for customers and partners.
• Build relationships with local authorities and agencies.
• Maintain accurate customer records and ensure data is used responsibly.

Skills

Tenancy management

Neighbourhood management

Stakeholder engagement

Communication skills

Driving licence

Tools

CRM systems

Job description

Salary:£32,000.00 - £40,000.00 Per yearWe’re excited to be recruiting a new Housing Officer role to join our team in Bristol.This is a full time permanent role where you will manage your own diary.There will be a mix of working from home, the office and meeting with our customers, colleagues and partner agencies.The Role:As a Housing Officer , you'll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.What you'll be doing:Delivering excellent tenancy, leasehold, and neighbourhood management services across your localityActing as a trusted point of contact for customersBuilding relationships with local authorities, community groups, and partner agenciesUsing data insights to improve services and ensure compliance with legislation and regulationsSupporting neighbourhood improvements and shaping services based on the voice of our customersMaintaining accurate customer records and ensuring data is used responsiblyPromoting SNG's values and culture of collaboration, safety, and inclusionWhat we're looking for:Experience delivering tenancy, lease, or neighbourhood management servicesStrong communication and relationship-building skills, with the ability to influence and resolve complex issuesA collaborative approach, working across teams and with external stakeholdersGood knowledge of landlord services and the ability to apply this in practiceA customer-first mindset, with a track record of achieving positive outcomesConfidence using digital tools to support service deliveryA full driving licence and access to your own carJob DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.Please note a Basic DBS check will be undertaken for the successful candidate.