Housing Officer

Service Care Solutions Ltd; West Alvington; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

£250 Training Allowance

Dedicated Specialist Consultant

Work with over 1000 clients nationwide

Daily Payroll Runs

Free Candidate Registration Referral

Loyalty Bonus Schemes

Sign-Up Bonus

Free Compliance Checks

Job summary

Service Care Solutions Ltd in Plymouth is seeking an experienced Housing Officer for a two-week contract with a view to extension. You will manage estate and tenancy projects, deliver a customer-focused service, and work with local communities to resolve issues.

The role involves inspections, visits, ASB case handling, court hearings, and mentoring Assistant Housing Officers. Benefits include a £250 training allowance and daily payroll runs, with pay rates £20-24 per hour LTD (PAYE

Qualifications

• Proven experience as a Housing Officer or in social housing/tenancy management.
• Strong knowledge of social housing regulations, welfare benefits, and tenancy management.
• Experience handling antisocial behaviour cases with empathy and firmness.
• Excellent communication and relationship-building skills.
• Strong organisational skills with ability to prioritise caseloads.

Responsibilities

• Managing and resolving a varied caseload related to tenancy and estate management issues.
• Conducting estate inspections, tenancy visits, and neighbourhood meetings.
• Investigating antisocial behaviour (ASB) and working with external agencies to achieve outcomes.
• Preparing for and attending court hearings related to housing cases.
• Engaging residents through surveys, focus groups, and estate events.
• Supporting neighbourhood improvement initiatives and estate action plans.
• Supervising and mentoring Assistant Housing Officers, acting as a role model for professional standards.

Skills

Communication skills

Caseload prioritisation

Relationship building

Mentoring/ supervision

Job description

Housing Officer Are you an experienced Housing Officer looking to make a difference in the community? A reputable housing association in Plymouth is seeking a dedicated Housing Officer for a contract role lasting 2 weeks, with potential for extension. This is an excellent opportunity to showcase your skills in estate management, tenancy support, and neighbourhood improvement within a dynamic team.

About the Role:

Housing Officer As a Housing Officer, you will be responsible for managing a diverse portfolio of estate and tenancy management projects across Plymouth. Your primary focus will be providing a customer-focused service, resolving tenancy and estate issues, and fostering positive relationships within local communities.

Your key responsibilities will include:

• Managing and resolving a varied caseload related to tenancy and estate management issues
• Conducting estate inspections, tenancy visits, and neighbourhood meetings
• Investigating anti-social behaviour (ASB) and working with external agencies to achieve outcomes
• Preparing for and attending court hearings related to housing cases
• Engaging residents through surveys, focus groups, and estate events
• Supporting neighbourhood improvement initiatives and estate action plans
• Supervising and mentoring Assistant Housing Officers, acting as a role model for professional standards

Candidate Responsibilities

The ideal candidate will bring:

• Proven experience as a Housing Officer or in social housing, tenancy, or neighbourhood management
• Strong knowledge of social housing regulations, welfare benefits, and tenancy management
• Experience managing challenging antisocial behaviour cases with empathy and firmness
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to prioritise caseloads effectively
• Experience contributing to service improvements or supervising colleagues

Benefits

This Housing Officer role offers numerous benefits, including:

• £250 Training Allowance
• Dedicated Specialist Consultant
• Work with over 1000 clients nationwide
• Daily Payroll Runs
• Free Candidate Registration Referral and Loyalty Bonus Schemes
• Sign-Up Bonus
• Free Compliance Checks

The pay rate for this contract role is between £20.00 - £24.00 per hour LTD, with an equivalent PAYE rate of £17.05 - £20.46 per hour, inclusive of holiday pay.