Housing Officer

Carrington West; Devon and Torbay; On-site; GBP 26,000 - 36,000; Full time

Job summary

We are recruiting for an experienced Housing Officer on behalf of a respected local authority in Devon. The role involves delivering proactive, customer-focused housing management services to council tenants and residents in temporary accommodation.

You will manage a varied caseload, perform regular property and neighbourhood inspections, address anti-social behaviour, and resolve tenancy issues while building strong relationships to sustain tenancies and support resident engagement.

Qualifications

• Experience in housing management or tenancy.
• Excellent communication with tenants and stakeholders.
• Customer-focused approach with strong service delivery.

Responsibilities

• Manage a diverse caseload of tenancy cases.
• Conduct regular property and neighbourhood inspections.
• Tackle anti-social behaviour and resolve tenancy issues.
• Engage residents and work with internal teams and partner agencies.

Skills

Housing management

Tenancy experience

Communication skills

Customer-focused

Job description

We're delighted to be recruiting on behalf of a respected local authority in Devon for an experienced Housing Officer to join their dedicated Housing team.

This is an excellent opportunity to take on a varied and rewarding role, working closely with council tenants and residents in temporary accommodation to deliver a proactive, customer-focused housing management service. You'll manage a diverse caseload, carry out regular property and neighbourhood inspections, tackle anti-social behaviour, resolve tenancy issues, and build strong relationships with residents to help them sustain successful tenancies. You'll also support resident engagement and work collaboratively with internal teams and partner agencies to achieve positive outcomes.

We're looking for someone with previous housing management or tenancy experience, excellent communication skills, and the confidence to make fair, informed decisions in a fast-paced environment. You'll be highly organised, customer-focused, and committed to delivering high-quality public services.