Housing Officer

Nacro; Walsall; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company focused on community accommodation seeks a Housing Support Worker to provide essential support to low- to medium-risk offenders throughout the Black Country. This permanent, full-time position offers an opportunity to make a significant impact while managing schedules, assisting with housing needs, and ensuring high standards of maintenance in provided properties.

Benefits

25 days holiday plus bank holidays

Free eye tests and contribution towards glasses

Employee assistance program

Generous leave entitlement

Occupational sick pay

Flexible working arrangements

Qualifications

• Full UK driving license and access to a vehicle is essential.
• Willingness to travel for business purposes.
• DBS check and Prison Clearance required.

Responsibilities

• Support service users in assessing needs and creating safety plans.
• Assist with housing applications and benefits.
• Manage schedule to meet the role's needs.

Skills

Organizational skills

Teamwork skills

Emotional intelligence

Tools

Outlook

Word

Excel

Job description

Housing Support Worker

Job Type:Permanent / Full-Time
Working Hours:8 hours per day (shift patterns and flexibility will be discussed during the interview). The working hours are between 08:00 and 22:00.
Location:Black Country

Salary:£26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

A full UK driving license and access to a vehicle are essential for the role.

The role is part of theCommunity Accommodation with Support, Tier 2 (CAS-2)program, commissioned directly by the Ministry of Justice, operating nationwide across England and Wales. This high-profile program provides accommodation and support for low- to medium-risk offenders eligible for home detention curfew or bail, preventing them from being held in prison due to lack of housing.

Role Overview:
As a Housing Support Worker, your days will be varied, with the opportunity to make a significant impact on both service users and the community.

Key responsibilities include:

• Managing your scheduleto meet the needs of the role.
• Supporting service usersby assessing their needs, creating support and safety plans, and collaborating with probation and court staff.
• Assisting with housing applications, Housing Benefit claims, and rent payments.
• Ensuring that properties meet theDecent Homes Standardand addressing any maintenance issues.

Who Would Enjoy This Role:

• Resilient individualswho can leave work at work and focus on self-care.
• Curious problem-solverswho ask questions before finding solutions.
• Emotionally intelligentpeople who can understand and respond to human behaviour
• Confident and positiveindividuals, eager to learn and collaborate with others.
• People with strongteamwork skillsandpersonal valuesaligned with Nacro’s mission.

Essential Skills & Qualities:

• Genuine interestin engaging with people, adapting communication styles, and making informed decisions.
• Ability to work within professional boundarieswhile acting in the best interests of both the service users and Nacro.
• Strong organizational skills, able to manage competing priorities, and update systems in a timely manner.
• ICT skills(Outlook, Word, Excel) with training provided for internal systems.

Non-Negotiable Requirements:

• Full, clean UK driving license
• Access to a vehicle (mileage reimbursement at 45p per mile).
• Willingness to travel for business purposes.
• Business car insurance will be required.
• An enhanced DBS check and Prison Clearance will be necessary for this role.
• Applications from individuals with lived experience in the criminal justice system are encouraged, and a criminal record may not necessarily disqualify you.

Benefits & Rewards:

• 25 days holiday, plus bank holidays.
• Free eye tests and a £50 contribution towards glasses.
• Access to an employee assistance program.
• Generous leave entitlement, including additional special leave.
• Occupational sick pay exceeding statutory requirements.
• Flexible working arrangements, including the ability to work from home between property visits.

For further information about Nacro’s (Cas-2) Benefits, pleaseclick here

For further information about the role, pleaseclick here

For more information about Nacro’s benefits or the role, feel free to reach out via email [e-mail]

This role can serve as an excellent stepping stone into other professions within criminal justice and offers experience with various criminal justice agencies, local housing benefit departments, and the DWP.

Visa Sponsorship:
This position does not offer visa sponsorship. For further details about working rights in the UK, please visitGOV.UK.