Housing Officer

Niyaa People Ltd; Swansea; Hybrid; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Hybrid and flexible working

30 days annual leave

Healthcare plan

Competitive pension scheme

Job summary

Niyaa People Ltd is assisting a growing housing provider operating across Swansea and surrounding areas in recruiting a Housing Officer. The role covers tenancy management, tenant engagement, neighbourhood issues, and the letting and occupation of new-build homes within a flexible hybrid work pattern.

You will manage a varied caseload, support tenancy sustainment, and collaborate with internal teams to deliver high-quality housing services across the community.

Qualifications

• Experience in social housing is preferred.
• Knowledge of tenancy legislation, policies and procedures is desirable.
• Strong communication and relationship-building skills required.

Responsibilities

• Manage a varied caseload of tenants and properties across Swansea and surrounding areas.
• Deliver generic tenancy and housing management services throughout the tenancy lifecycle.
• Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties.
• Undertake tenancy and property visits, addressing issues proactively.
• Manage tenancy breaches, anti-social behaviour and neighbourhood issues.
• Support tenancy sustainment and work with tenants to resolve issues.
• Work closely with repairs, income, housing and other internal teams.
• Maintain accurate tenancy records and case management information.
• Manage your own workload, diary and travel effectively.
• Contribute to the ongoing development of the housing service.

Skills

Tenant management

Housing legislation

Communication

Travel across Swansea

Teamwork

Job description

Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service.

With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities.

About the Housing Officer:

This is ageneric housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment.

There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this isnot a purely lettings-focused positionand will provide the opportunity to undertake a broad range of housing management responsibilities.

The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working.

Key Responsibilities of a Housing Officer:

• Manage a varied caseload of tenants and properties across Swansea and surrounding areas.
• Deliver generic tenancy and housing management services throughout the tenancy lifecycle.
• Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties.
• Undertake tenancy and property visits, addressing issues proactively.
• Manage tenancy breaches, anti-social behaviour and neighbourhood issues.
• Support tenancy sustainment and work with tenants to resolve issues.
• Work closely with repairs, income, housing and other internal teams.
• Maintain accurate tenancy records and case management information.
• Manage your own workload, diary and travel effectively.
• Contribute to the ongoing development of the housing service.

About You:

• Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role.
• Good knowledge of generic tenancy and housing management.
• Experience managing a caseload and working directly with tenants.
• Understanding of tenancy legislation, policies and procedures.
• Previous lettings or allocations experience is desirable.
• Confident dealing with tenancy breaches, ASB and challenging situations.
• Strong communication and relationship-building skills.
• Organised and able to manage your own workload and diary.
• Comfortable travelling across Swansea and surrounding areas.
• Able to work independently while also contributing effectively as part of a wider team.
• Customer-focused, proactive and committed to delivering a high-quality housing service.
• Flexible and adaptable, with the ability to support a developing housing service.

What's on Offer?

• £39,861 per annum
• Permanent position
• Hybrid and flexible working
• 30 days' annual leave
• Additional Christmas leave
• Healthcare plan
• Competitive pension scheme
• Varied generic Housing Officer role
• Community-based working across Swansea and surrounding areas
• Opportunity to work across new-build, lettings, voids and wider tenancy management