Housing Officer

Tower Hamlets Council Pension Fund; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a highly motivated Housing Officer to join their dynamic team. This role offers a unique opportunity to make a positive impact in the community by providing exceptional support to tenants and ensuring the smooth operation of housing services. As part of a vibrant and diverse council, you will engage with residents, manage tenancy agreements, and navigate financial challenges, all while contributing to the vision of a borough that residents are proud to call home. Join a forward-thinking organization that values flexibility and inclusivity, and be part of a transformative journey in local governance.

Benefits

Generous Annual Leave

Competitive Pension

Flexible Working

Qualifications

• Proactive and empathetic individual with a passion for community service.
• Experience in managing tenancy agreements and compliance.

Responsibilities

• Manage tenancy agreements and ensure compliance with housing policies.
• Support tenants with housing issues and manage rent payments.

Skills

Customer Care

Tenancy Management

Financial Management

Legal Case Preparation

Property Inspection

Education

Relevant Degree or Equivalent Experience

Tools

NEC I.T System

Job description

Town Hall
160 Whitechapel Road
LONDON
E1 1BJ

Tower Hamlets is one of London’s most diverse, vibrant boroughs. It’s a melting pot of creativity, enterprise and cultural life that brings the best of London together in just eight square miles. It’s also a borough of contrasts, and as a Council, we know that Tower Hamlets is on a vital journey of improvement. There are tough challenges we need to tackle, but with that comes a unique opportunity to make a real impact. We’re changing – rapidly. This is a place where people make things happen. Where everyone works together with zeal, passion and pride. As an employer, we can offer a generous annual leave package, competitive pension and flexible working.

For more information why join Tower Hamlets, please visit:

Our Housing Options Service is seeking a highly motivated and customer-focused individual to join our Housing Officer team. This is an exciting opportunity to provide crucial support to tenants and ensure the smooth running of housing services. As a Housing Officer, you will be responsible for delivering high-quality customer care while managing tenancy matters, rent collections, and supporting tenants with their housing-related needs. Your responsibilities will include:

• Managing tenancy agreements and ensuring compliance with housing policies
• Supporting tenants with a range of housing-related issues, including repairs, complaints, and tenancy queries
• Effectively managing rent payments and arrears, and providing support to tenants in financial difficulty
• Conducting regular property inspections and ensuring properties meet required standards
• Providing advice and support on welfare benefits, financial management, and housing options
• Preparing and processing legal cases when necessary, including possession proceedings
• Navigating and maintaining accurate records on the NEC I.T system to ensure up-to-date and accurate information

If you are a proactive, empathetic individual who is passionate about making a positive impact within the community and providing exceptional service to tenants, we would love to hear from you.

This is a 12 month fixed term contract.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.