Housing Officer

Vetro Recruitment; Liverpool; On-site; GBP 20,000 - 27,000; Full time

Job summary

A well-established Housing Association in St Helen's is seeking a Housing Support Officer to provide crucial support services to residents. The role entails managing housing-related tasks, supporting resident needs, and collaborating with the housing team, ensuring efficient service delivery. Suitable candidates should have experience in a similar role, emphasizing resident support and housing management.

Benefits

Worker of the month - with a chance to win £50 of vouchers

Free parking

Qualifications

• Experience within a Housing/Support position is essential.
• Experience within a similar setting is desirable.

Responsibilities

• Assist the Support Manager with accommodation provision.
• Conduct interviews of applicants and deal with complaints.
• Support residents with exit strategies and external appointments.

Skills

Resident Support

Housing Management

Team Work

Job description

We are currently looking for a Housing Support Officer to work at a well established Housing Association in St Helen's!

Purpose of the Role:

To assist the Support Manager in the running of the accommodation provision and provide an efficient housing support service to the residents as a member of the housing team.

Responsibilities:

Housing Management and admin, resident support, maintenance, team work,
Ensure all files and records are kept up to date, check rent accounts chasing up arrears and solving queries.
To conduct interviews of applicants

To deal with complaints from residents, to deal with breaches of tenancy by residents, to empathise and support residents feelings and attitudes, report any damages.

To support residents with exit strategies and assist when moving on, to assist with external appoints for residents including GP appointments etc.

Average 35 hours per week on a rota basis. All shifts are between 7am and 10pm Monday to Sunday

• Worker of the month - with a chance to win £50 of vouchers
• Free parking

Requirements:

• Right to work in the UK
• Experience within a similar setting is desirable.
• Experience within a Housing / Support position is essential

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.

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Created on 25/06/2025 by TN United Kingdom