Housing Officer

Regenda Group; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Regenda Group is searching for a dynamic Housing Officer (Communities) to join their Neighbourhood Team in Liverpool. The role involves providing high-quality customer service in housing management, investigating anti-social behaviour, and ensuring sustainable neighbourhoods through community engagement. Ideal candidates will have a full UK driving license, extensive housing knowledge, and a commitment to customer excellence.

Benefits

27 days paid annual leave

6 additional days for volunteering

Up to 9% employer contribution to pension

£250 annual ‘Live and Learn’ allowance

Interest-free loans for computer equipment

Employee Assistance Programme

Health and wellbeing initiatives

Monthly staff lottery scheme

Qualifications

• Experience delivering high-quality customer-facing housing management services.
• Knowledge of housing regulations and relevant legislation.
• Full UK driving license and access to a vehicle.

Responsibilities

• Manage a dedicated patch and provide high-quality neighbourhood management.
• Investigate reports of anti-social behaviour and conduct inspections.
• Work in partnership with external agencies.

Skills

Customer service

Teamwork

Time management

Communication

Problem-solving

Job description

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• Full-time (35 hours), part-time and flexible working patterns available
• Liverpool city centre office base, hybrid working. You'll also be required to travel to your designated patch

Proposed Interview Date: Wednesday 9th July 2025

The role

We are seeking a dynamic and committed Housing Officer (Communities) to join the Neighbourhood Team managing a dedicated patch. This position would be ideal for someone who is committed to customer excellence and working in a high performing customer centric, estate and neighbourhood management team.

The role is part of a strong neighbourhood team, responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods by being a visible presence on our estates.

This will include investigating reports of anti-social Behaviour, following organisational policies and procedures, carrying out scheme inspections and assisting with the management of service charges.

The right fit

• Experience in delivery high-quality customer facing housing management service.
• You must have knowledge of housing regulations and other relevant legislation.
• Experience working in partnership with external agencies.
• Ability to prioritise your workload in order to meet targets and deadlines.
• Experience of effective and positive team working as well as using your own initiative to resolve situations.
• Excellent numeracy, ICT, and literacy skills with the ability to analyse data and write reports.
• Excellent communication and interpersonal skills with people at all levels.
• Ability to demonstrate empathy in dealing with and resolving dispute situations.
• You must have a full UK driving license and access to your own vehicle.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.