Housing Officer

Nacro; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading charity in social justice is seeking a Caseload Manager in Manchester. The role focuses on supporting vulnerable adults to comply with bail conditions and create personalized support plans. You will manage properties, facilitate access to housing services, and collaborate with various partner agencies. The position offers flexible working and opportunities for professional development and learning, along with generous benefits.

Benefits

Generous annual leave

Sick pay exceeding statutory requirements

Cycle-to-work scheme

Qualifications

• Experience working with vulnerable adults with complex needs.
• Ability to develop person-centered support and move-on plans.
• Familiarity with computer-based packages.

Responsibilities

• Support clients to comply with HDC/Bail conditions.
• Create realistic Support Plans that facilitate move-on to longer-term housing.
• Provide weekly support sessions to help residents achieve goals.

Skills

Person-centered support

Understanding of safeguarding

Flexibility

Job description

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Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00.

Location: Manchester

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro delivers the Community Accommodation Support service (CAS), a national service across England and Wales. The service helps Courts make greater use of bail by providing community-based accommodation with support for adult defendants who could not otherwise be bailed. CAS also supports adults released from custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

The team provides flexible, holistic support to residents with diverse needs, aiming to help them find and maintain stable homes at the end of their CAS-2 placement. You will manage a caseload of residents and properties within your area.

Duties and responsibilities include but are not limited to:

• Support clients to comply with HDC/Bail conditions.
• Create realistic, achievable Support Plans that include accessing housing and accommodation services to facilitate move-on to longer-term housing.
• Ensure all Support Plans and Risk Assessments are personalized, inclusive, and person-centered.
• Provide weekly support to residents to engage with their plans and work towards their goals.
• Assist residents in accessing Housing Benefit to prevent tenancy risks and rent arrears.
• Manage properties to ensure they meet Decent Homes Standard by reporting repairs and replacing furniture and equipment as needed.
• Undertake basic cleaning tasks as required.

Key Responsibilities

• Plan and deliver effective, person-centered Support and Safety Plans.
• Provide weekly support sessions (up to 2 hours) to help residents achieve their goals.
• Maintain up-to-date records for each resident.
• Support residents with Housing Benefit applications.
• Refer residents to specialist support agencies when needed.
• Liaise with partner agencies such as Probation, Prison Services, Courts, and Police.
• Ensure properties are well-equipped, maintained, furnished, and clean.
• Empower and motivate residents to reach their desired outcomes.
• Develop move-on plans early, identifying realistic future housing options.

What We Expect From You

• Ability to develop person-centered support and move-on plans.
• Understanding of safeguarding procedures.
• Experience working with vulnerable adults with complex needs (e.g., substance misuse, health issues, mental health, employment, and housing support).
• Flexibility to travel within your area for training and meetings, and to cover other local areas as needed.
• Familiarity with computer-based packages.

What you can expect from us

• A supportive, results-driven team.
• Flexible community-based work allowing you to plan your workload.
• Opportunities for career development and learning.
• Excellent benefits, including generous annual leave, sick pay exceeding statutory requirements, cycle-to-work scheme, and more.