Housing Officer

CIH International Housing Group; Impington; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Pension contributions

Cycle to work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer days

Job summary

Cambridge Housing Society (CHS) is seeking a motivated Housing Officer to join the General Needs Housing Team, based at Histon with regular travel across Cambridgeshire and the potential for hybrid working. You'll manage a patch of around 420 homes, build strong relationships with customers and contribute to thriving communities through proactive tenancy and estate management.

The role offers autonomy, a supportive team, and opportunities to shape housing services for local residents while

Qualifications

• Good knowledge of housing management, tenancy sustainment and joint working with partner agencies.

Responsibilities

• Build positive relationships with customers and help sustain tenancies.
• Maximise rental and service charge income and support tenancy agreements.
• Manage anti-social behaviour cases and collaborate with agencies to achieve outcomes.
• Carry out tenancy visits and estate inspections to ensure safe, well-managed communities.
• Let homes efficiently and fairly and involve customers in service improvements.

Job description

The Vacancy

Based at our Histon office, with regular travel across Cambridgeshire. Potential for Hybrid Working - minimum 1 day per week.

We're looking for a motivated and customer-focused Housing Officer to join our friendly General Needs Housing Team at CHS.

You’ll manage a patch of around 420 rented and shared ownership homes across Cambridgeshire, building positive relationships with customers and helping to create neighbourhoods where people are proud to live.

At CHS, our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire-based homes with support.

If you want a role where the work you do has a genuine impact on people’s lives and the communities around them, we’d love to hear from you.

About the role

This is a varied and rewarding role where no two days are the same. You’ll be out and about regularly - meeting customers, carrying out tenancy visits and estate inspections, working with partner agencies and tackling issues in our neighbourhoods. You’ll have the autonomy to manage your own patch and the support of an experienced and collaborative team around you.

You’ll take responsibility for all aspects of tenancy and estate management across your patch, balancing effective housing management with a compassionate, customer-focused approach.

• Build positive and professional relationships with customers, understanding their circumstances and helping them sustain their tenancies.
• Work proactively to maximise rental and service charge income and support customers to meet the terms of their tenancy agreements.
• Manage anti-social behaviour cases, taking appropriate action and working with customers, colleagues and partner agencies to achieve positive outcomes.
• Carry out tenancy visits, estate inspections and other neighbourhood activities to make sure our communities are safe, well-managed and places where people are proud to live.
• Work collaboratively with colleagues and external agencies to support customers and resolve complex issues.
• Make sure our homes are let efficiently and fairly.
• Involve customers in shaping and improving our services and look for ways to make the customer experience better.
• Organise and prioritise your own workload, making sound decisions and managing your patch with minimal supervision.
• Provide a responsive and professional service while balancing the needs of individual customers with the wider needs of our communities.

About you

We're looking for someone who enjoys working with people and wants to make a positive difference. You’ll need to be comfortable managing competing priorities, sometimes having difficult conversations and finding practical solutions to problems.

You’ll be a confident communicator who can build effective relationships with customers, colleagues and partner agencies. You’ll be organised, proactive and able to make good decisions, even when dealing with challenging or complex situations.

You’ll have:

• A genuine commitment to providing excellent customer service and making a positive contribution from day one.
• Good knowledge of housing management, tenancy sustainment, welfare benefits and collaborative multi-agency working.
• Excellent time management and decision-making skills.
• Strong organisational and communication skills.
• The ability to manage your own workload and work effectively with minimal supervision.
• A flexible and adaptable approach, with the ability to respond positively to changing priorities.
• Competence in using Microsoft Office packages, including Word, Excel and Outlook.
• A full UK driving licence and access to a car for work purposes, with appropriate business-use insurance.

Above all, you’ll be someone who believes that good housing management is about more than managing tenancies - it's about helping people sustain their homes, supporting thriving communities and delivering a service that customers can trust.

Why join CHS?

We're a friendly and supportive team, based at our Histon office and working closely together to deliver a high-quality service to our customers.

You’ll spend time both in the office and out in the communities you serve, working alongside colleagues and partner agencies. We value teamwork, while giving our Housing Officers the autonomy to manage their own workload and make decisions within their areas of responsibility.

We also believe in investing in our people and supporting colleagues to develop their skills and careers.

If you’re an experienced housing professional who wants to make a real difference to customers and communities across Cambridgeshire, we’d love to hear from you.

Please note that the successful candidate will need to complete a basic DBS application.

Closing date:

17th September 2026

Interviews:

24th September 2026

About Us

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Our Purpose

We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.

The Benefits

• Flexible working
• Pension contributions
• Cycle to work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer days

Vision & Values

'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.'

Our Values are:

• Caring
• Openness
• Trust

Our Values are:

• Caring
• Openness
• Trust

The way we work - 'the CHS way'

• Flexible
• Creative
• Respectful
• Working in partnership
• Focused on the social objective

Benefits

• Employee discount scheme
• Holiday purchase scheme
• Company sick pay
• Comprehensive free training & development
• Doctor Care Anywhere
• Contributory pension scheme
• Business mileage allowance
• Employee Assistance Programme