Housing Officer

CHS Group; Histon; Hybrid; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Hybrid Working

Career progression opportunities

Employee discount scheme

Job summary

Cambridge Housing Society (CHS) is seeking a Housing Officer for General Needs, based at Histon with hybrid working (minimum 1 day per week on site) and regular travel across Cambridgeshire. You will manage a patch of around 420 homes, building positive relationships with customers to create neighbourhoods you are proud to serve.

You will handle tenancy and estate management, maximise income, address anti-social behaviour, and work with partner agencies to deliver a responsive, customer-focused

Qualifications

• Experience in housing management and tenancy sustainment.
• Excellent time management and decision-making skills.
• Full UK driving licence and access to a car for work.

Responsibilities

• Build positive relationships with customers and sustain tenancies.
• Maximise rental and service income and enforce tenancy terms.
• Manage anti-social behaviour cases with partners to achieve positive outcomes.
• Carry out tenancy visits and estate inspections.
• Collaborate with colleagues and external agencies to resolve issues.
• Ensure homes are let fairly and efficiently.
• Involve customers in shaping services and improve the customer experience.
• Prioritise workload and work with minimal supervision.

Skills

Housing management

Tenancy sustainment

Welfare benefits

Multi-agency working

Microsoft Office

Full UK driving licence

Tools

Microsoft Word

Excel

Outlook

Job description

The Vacancy

Housing Officer - General Needs Housing

£36,830.33 per annum ¦ 35 hours per week ¦ Permanent ¦ Based at our Histon office, potential for Hybrid Working - minimum 1 day per week with regular travel across Cambridgeshire

We're looking for a motivated and customer-focused Housing Officer to join our friendly General Needs Housing Team at CHS.

You’ll manage a patch of around 420 rented and shared ownership homes across Cambridgeshire, building positive relationships with customers and helping to create neighbourhoods where people are proud to live.

At CHS, our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire-based homes with support.

If you want a role where the work you do has a genuine impact on people’s lives and the communities around them, we’d love to hear from you.

About the role

This is a varied and rewarding role where no two days are the same. You’ll be out and about regularly - meeting customers, carrying out tenancy visits and estate inspections, working with partner agencies and tackling issues in our neighbourhoods. You’ll have the autonomy to manage your own patch and the support of an experienced and collaborative team around you.

You will take responsibility for all aspects of tenancy and estate management across your patch, balancing effective housing management with a compassionate, customer-focused approach.

• Build positive and professional relationships with customers, understanding their circumstances and helping them sustain their tenancies.
• Work proactively to maximise rental and service charge income and support customers to meet the terms of their tenancy agreements.
• Manage anti-social behaviour cases, taking appropriate action and working with customers, colleagues and partner agencies to achieve positive outcomes.
• Carry out tenancy visits, estate inspections and other neighbourhood activities to make sure our communities are safe, well-managed and places where people are proud to live.
• Work collaboratively with colleagues and external agencies to support customers and resolve complex issues.
• Make sure our homes are let efficiently and fairly.
• Involve customers in shaping and improving our services and look for ways to make the customer experience better.
• Organise and prioritise your own workload, making sound decisions and managing your patch with minimal supervision.
• Provide a responsive and professional service while balancing the needs of individual customers with the wider needs of our communities.

About you

We’re looking for someone who enjoys working with people and wants to make a positive difference. You’ll need to be comfortable managing competing priorities, sometimes having difficult conversations and finding practical solutions to problems.

You’ll be a confident communicator who can build effective relationships with customers, colleagues and partner agencies. You’ll be organised, proactive and able to make good decisions, even when dealing with challenging or complex situations.

• A genuine commitment to providing excellent customer service and making a positive contribution from day one.
• Good knowledge of housing management, tenancy sustainment, welfare benefits and collaborative multi-agency working.
• Excellent time management and decision-making skills.
• Strong organisational and communication skills.
• The ability to manage your own workload and work effectively with minimal supervision.
• A flexible and adaptable approach, with the ability to respond positively to changing priorities.
• Competence in using Microsoft Office packages, including Word, Excel and Outlook.
• A full UK driving licence and access to a car for work purposes, with appropriate business-use insurance.

Why join CHS

We’re a friendly and supportive team, based at our Histon office and working closely together to deliver a high-quality service to our customers.

You’ll spend time both in the office and out in the communities you serve, working alongside colleagues and partner agencies. We value teamwork, while giving our Housing Officers the autonomy to manage their own workload and make decisions within their areas of responsibility.

We also believe in investing in our people and supporting colleagues to develop their skills and careers.

Benefits

• Employee discount scheme (retail, leisure, gym membership and fitness equipment)
• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
• Employee Assistance Programme
• Financial wellbeing hub – access to advice and support from experts, whether you’re budgeting, interested in investing or retirement planning
• Refurbished Tech – access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
• Cycle to work scheme (salary sacrifice)
• One day off a year to volunteer for a charity of your choice
• 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
• Holiday purchase scheme – up to 5 days per annum (pro rata for part-time staff)
• Company sick pay
• 58p per mile business mileage allowance
• Refer a friend scheme (£250)
• Contributory pension scheme, which both you and CHS contribute to
• Enhanced maternity and paternity leave
• Flexible Working Policy
• Full induction
• Comprehensive free training and development opportunities with paid time off
• Free DBS (for relevant posts)
• Free onsite/nearby parking
• Hybrid Working Policy
• Flexitime

Closing date:

Thursday 29th October 2026

Interviews:

Thursday 5th and Friday 6th November 2026

Please note that the successful candidate will need to complete a basic DBS application.

About Us

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Vision & Values

'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.'

Our Values are:

• Caring
• Openness
• Trust

The way we work - 'the CHS way'

• Flexible
• Creative
• Respectful
• Working in partnership
• Focused on the social objective