Housing Officer

CIH; Gloucester; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading charity is seeking full and part-time Housing Officers to join their Home Turf Lettings Team in Gloucestershire. The role involves managing tenancies and supporting tenants in securing affordable housing. Candidates should possess strong organizational and problem-solving skills, with a background in customer service or teaching being advantageous. The position offers a competitive salary, generous leave, and a supportive work environment.

Benefits

Up to 31 days paid leave

7% pension contribution

Employee Assistance Scheme

Cycle Scheme

Charity Worker Discounts

Qualifications

• Good organizational skills and problem-solving abilities required.
• Experience in customer service or teaching is beneficial.

Responsibilities

• Manage a portfolio of approximately 50 tenancies and properties.
• Ensure tenants can sustain their tenancies while delivering excellent property management.

Skills

Organizational Skills

Problem Solving

Relationship Management

Job description

Salary: c£29,000 per annum

Hours: Full and part-time hours available

Location: Bristol and Gloucestershire

Contract Type: Permanent

Additional Information: DHI offers up to 31 days paid leave (service related) in addition to statutory holidays, a 7% pension contribution, and Employee Assistance Scheme.

The Role

DHI is currently recruiting full and part-time Housing Officers to join our Home Turf Lettings Team. These officers will be responsible for a portfolio of approximately 50 tenancies and properties, ensuring tenants can sustain and succeed in their tenancies while delivering excellent property management.

Home Turf Lettings is a social lettings agency operating across Bristol, Gloucestershire, and Bath and North East Somerset. We provide long-term affordable homes for people who are homeless or threatened with homelessness. We are particularly interested in candidates based in Gloucestershire. We have helped hundreds of tenants find quality, affordable accommodation within the private rented sector.

You will join an experienced team of property and support professionals committed to supporting each other and delivering exceptional service.

A driving license with access to a vehicle and willingness to use it for work travel is essential.

About You

At DHI, we value transferable skills and life experience. If you have good organizational skills, can manage relationships, solve problems, and are resilient, adaptable, and flexible, we would love to hear from you.

Your background could be from professions requiring problem solving and motivational skills, such as teaching, ex-armed forces, or customer service, or could include lived experience.

Our Values

We are an award-winning charity challenging social exclusion by supporting people to achieve their potential. Our values underpin our work.

If you share DHI's values of flexibility, stimulation, self-direction, and zest for life, we encourage you to apply.

We look forward to exploring these during the interview process if shortlisted.

What We Offer

We provide training to help you develop within this role, including motivational interviewing techniques, professional boundaries, and housing.

As a DHI employee, you will have access to our Employee Assistance Programme, Cycle Scheme, 26 days paid annual leave (up to 31 days service-related), a company pension scheme, and Charity Worker Discounts.

Next Steps

To learn more about the role, Louisa Chowan is available for an informal discussion. To apply, please follow the link below:

How to Apply

Please submit your CV and covering letter by midday on 6th June 2025.

Applications will be reviewed on a rolling basis, and vacancies may close early, so we encourage early application.

All applicants should include a covering letter addressing:

• How you meet the requirements within the Person Specification
• What our core values mean to you in relation to this role

We strongly encourage completing our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form is separate from the selection process. Please also specify where you saw the post advertised.