Housing Officer

Carrington West; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing services organization in England is looking for an experienced Housing Officer to manage tenancies and ensure effective rent collection. You will engage with residents, assist in arrears recovery, and enforce tenancy rules, all while providing high-quality customer service. Candidates should have expertise in housing legislation and a proactive approach to resident support.

Qualifications

• Experience with arrears recovery within a housing association or local authority.
• Ability to handle income cases through to possession stage.
• Organised and resilient, able to manage varied caseload under pressure.

Responsibilities

• Manage a patch of tenancies and support residents.
• Monitor rent accounts and agree repayment plans.
• Investigate tenancy breaches and take appropriate action.

Skills

Knowledge and experience of rent collection

Strong communication and negotiation skills

Good knowledge of tenancy law

Job description

Overview

We\'re recruiting an experienced and proactive Housing Officer to deliver effective tenancy and income management services. This role supports residents, ensures rent is collected, and takes appropriate action where arrears or tenancy breaches arise, with a strong focus on customer service and community wellbeing.

Responsibilities

• Manage a patch of tenancies, acting as the first point of contact for residents on tenancy and rent-related matters.
• Monitor rent accounts, identify arrears early, and work with residents to agree realistic and sustainable repayment plans.
• Take appropriate enforcement action where necessary, including preparing cases for possession proceedings and attending court hearings.
• Investigate tenancy breaches such as unauthorised occupation or anti-social behaviour, taking proportionate action in line with policy and legislation.
• Support residents to sustain their tenancies by signposting to welfare, benefits, or debt advice services where appropriate.
• Carry out tenancy visits, property inspections, and ensure compliance with health and safety standards.
• Maintain accurate case records, reports, and correspondence, ensuring compliance with policies and statutory requirements.
• Work collaboratively with colleagues across housing, repairs, and support services, as well as external partners.

Key Requirements

• Knowledge and experience of rent collection and arrears recovery within a housing association or local authority.
• Confident handling income cases through to possession stage, including preparing legal paperwork and attending hearings.
• Strong communication and negotiation skills, with the ability to build rapport and gain residents\' cooperation in challenging situations.
• Good knowledge of tenancy law and housing legislation relevant to arrears and tenancy enforcement.
• Organised and resilient, able to manage a varied caseload under pressure.
• A positive, customer-focused approach and commitment to supporting residents to sustain their tenancies.

What you need to do now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you\'re currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.