Housing Officer

Plymouth Community Homes; Devon and Torbay; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Onsite gym

Volunteer days

25 days annual leave

Employee assistance

Flu vaccination

Cycle to Work

Discount portal

Job summary

Plymouth Community Homes in Plymouth is seeking a Housing Officer to provide responsive, fair and customer-focused support for tenants. You will manage tenancy enquiries, resolve complex issues and tackle anti-social behaviour to improve residents' quality of life.

Working with internal teams and external partners, you will help create safe, welcoming and sustainable neighbourhoods across Plymouth while building positive, trusted relationships with residents.

Qualifications

• Has experience within social housing or a similar customer-focused environment.
• Adopts a fair, balanced and empathetic approach when working with diverse communities.
• Brings a positive, proactive attitude, supported by resilience and sound decision-making skills.
• Can effectively manage and prioritise a varied caseload, ensuring successful outcomes are achieved.
• Is passionate about improving lives and delivering positive outcomes for local communities.

Responsibilities

• Be a trusted point of contact for tenants, providing responsive, fair and customer-focused support.
• Manage tenancy enquiries and resolve complex issues.
• Tackle anti-social behaviour and promote community standards.
• Build positive, trusted relationships with residents.
• Work with internal teams and external partners to create safe, welcoming and sustainable neighbourhoods.

Skills

Social housing experience

Customer-focused

Empathy

Resilience

Decision-making

Caseload management

Job description

Housing Officer

Company: Plymouth Community Homes

Salary: from £42,938 a year

Hours: Full-time

Location: Crownhill, PL6 5DH

Working pattern: Hybrid - 2 days remote

Job type: Permanent

Posting date: 15 Oct 2026

Closing date: 28 Oct 2026

Be The Difference Between a House and a Home

Are you ready to help create safer, stronger neighbourhoods across Plymouth?

Join us at Plymouth Community Homes and play a key role in supporting our communities. You'll help residents thrive, improve local neighbourhoods, and make a real difference to how people feel about the places they call home.

About the role

As a Housing Officer, you'll be a trusted point of contact for tenants, providing responsive, fair and customer-focused support. From managing tenancy enquiries and resolving complex issues to tackling anti-social behaviour and promoting community standards, your work will directly contribute to improving residents’ quality of life.

Working closely with a range of internal teams and external partners, you'll help create safe, welcoming and sustainable neighbourhoods across Plymouth while building positive, trusted relationships with residents.

Our ideal candidate for this role is someone who:

• Has experience within social housing or a similar customer-focused environment
• Adopts a fair, balanced and empathetic approach when working with diverse communities
• Brings a positive, proactive attitude, supported by resilience and sound decision-making skills
• Can effectively manage and prioritise a varied caseload, ensuring successful outcomes are achieved
• Is passionate about improving lives and delivering positive outcomes for local communities

About Plymouth Community Homes

We are Plymouth’s largest social housing association, managing more than 16,000 properties and providing homes for over 35,000 people. We continue to grow, helping more people access high-quality, affordable homes to rent and buy.

Driven by our people, we are committed to delivering well-managed, well-maintained homes and excellent services for our residents.

What we can offer you:

• Flexible working arrangements, including flexi-time and hybrid working
• An excellent pension scheme with generous employer contributions
• Free access to our fully equipped onsite gym and changing facilities
• Up to three volunteer days each year through our Make a Difference scheme
• 25 days annual leave, rising to 30 days, plus Bank Holidays and a holiday trading option
• Free Employee Assistance Programme, including access to counselling services
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to live and work in one of the most beautiful parts of the South West
• A friendly and supportive workplace, with regular team and company events
• Access to our employee rewards portal, offering discounts with a wide range of retailers
• And, of course, the opportunity to build a rewarding long-term career while making a genuine difference within the local community.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Shortlisting Date: 28th October 2026

Interview Date: 4th/5th November 2026

Living and Working in Plymouth